At a Glance
- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus scheme, and a company car.
- Other info: Full training provided, plus excellent development opportunities and employee benefits.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong interpersonal skills and experience in a customer-facing role are essential.
The predicted salary is between 27000 - 36000 £ per year.
- Location
- Exeter
- Region
- Devon
- Category
- Toyota - Exeter (STE)
- (Service)
- Vacancy Type
- Permanent/Full Time
- Salary
- £27,000 - £36,000 OTE Competitive salary (Uncapped)
- Job Summary
- The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises.
We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.
- We are currently on the lookout for a
- Service Advisor to join our fantastic Toyota
- Dealership based at
Exeter.
Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles.
You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customer’s promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc.
Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours of work
Mon - Fri: 08:00 - 18:00 (with 1 hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled.
Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted.
If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows.
This is for the purpose that other roles within the Group may be suitable for you.
As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you.
Snows will not use your details for any other purpose or share your details with any third parties outside of the Group.
If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Snows Motor Group iRecruit in Exeter employer: Service Advisor
Snows Motor Group is an exceptional employer located in the beautiful Exeter region, offering a vibrant work culture that prioritises customer service and employee development. With competitive salaries, a comprehensive benefits package including a contributory pension scheme and generous holiday entitlement, as well as opportunities for growth within the automotive industry, Snows is dedicated to fostering a supportive environment where employees can thrive and achieve their career aspirations.
