Sales Account Manager

Working Hours/Arrangements: 40 hours per week (9am to 6pm), Mondays to Thursdays – office based; Fridays – working from home. Flexible working will be considered (2 WFH days a week) following completion of probational period.

Salary Range: £35,000 per annum. Commission: £35,000 per annum. OTE: £70,000 per annum.

Location: Guildford office – 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL.

Reporting to: Lewis Payne – Director, New Business.

The company and group: Servers.com is an Infrastructure as a Service (IaaS) company that currently operates 18 global data centres with more than 3,000 customers worldwide. Experts in Bare Metal, Servers.com provides a full suite of computing, storage, and networking services across the US, Europe, and Asia. We work with leading enterprises and up-and-coming firms and serve some of the most crucial and fast-growing industries in the world, including Web3, Adtech, Trading, Gaming, SaaS, iGaming, and Streaming. Founded in 2014 and headquartered in Limassol, Cyprus. Servers.com has recently been acquired by an American group in July 2023.

Job brief: As an Account Manager (AM), you will be working in partnership with our sales team in supporting current and new customers with the aim of strengthening our existing relationships, managing project workflows, making strategic decisions to strengthen our position in the market to support the growth of one of our most exciting verticals! In this role, you will work with global IT/technology leadership, CTOs and heads of information technology departments, providing support and value to their day-to-day operation and mission critical infrastructure projects. You will be seen as an extension of their business and a crucial team member.

Throughout onboarding and your further career, we offer an effective mix of hands-on support, and classroom-based sessions from the senior leaders with a proven track record in sales, developing all the skills you need to succeed in a B2B Sales role. Our coaching and development programs are tailored around you!

A competitive basic salary, team commission structure and an amazing package of benefits and perks, in a supportive, positive, inspiring, and fun environment. Significant opportunities for career progression, this is a lucrative opportunity for a driven and competitive salesperson.

The Account Manager will be responsible for helping ensure that the key accounts within their vertical continue to grow and remain happy and supported with their partnership with Servers.com. An ability to foster, build and maintain strategic relationships to understand and record Servers.com’s impact on outcomes and results. To ensure ongoing satisfaction to aid growth and contract renewals with customers.

Work alongside our sales team, driving and supporting their strategy for new business acquisition, customer growth and retention. Plan and prioritise personal sales activities and customer contact to meet and exceed required daily sales activities. Maintain a 3x transparent pipeline in Salesforce. Working in conjunction with multiple internal stakeholders across the business including leadership, solution architects, procurement, and others to make both tactical and strategic decisions. While feeding back to all on discovered customer needs, to support continual improvement of product and process. Customer visit and international travel when necessary. Utilisation of CRM (Salesforce) in the recording of key customer interactions and data points including reporting to reinforce strategy and business case generation. Working with the Marketing Team to create brand awareness and maximise the impact of the company social media presence to strengthen our presence in your industry.

The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the Sales Leadership team.

What we ask:

• 2+ years sales or account management experience.
• B2B Sales experience within the IaaS/Technology industries is preferable.
• Strong interpersonal communication skills and ability to achieve set goals and deadlines.
• Ability to gather meaningful decision-maker intelligence, obsess over customer needs, and go the extra mile for insight and understanding.
• A clear and effective communicator across all platforms.
• Project management experience preferred.
• Target driven with a real drive to succeed with a want to play a big part in a dynamic and ambitious company’s growth.
• Desire to play a big part in the growth of our sales department over the next 5 + years!
• Live in commutable distance to Guildford.

What we offer:

• Base salary range: £35,000 per annum.
• Commission Range - £35,000 per annum (Double OTE).
• Pension contribution – 5% of the salary.
• Private healthcare – Once probation period is passed.
• Embrace parenthood with 18 weeks generous paid leave after completion of 1.5 years ‘continuous service’.
• 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales.
• 10 days working from anywhere in the world following completion of probationary period.
• Development and coaching programs with the likes of My Sales Coach.
• Lunches provided when working from the office.
• Casual dress code.
• Friendly, light-hearted company culture, with a huge drive to win together as a team.
• You’ll be kitted out with top of the range tech to use while you work with us!

Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.