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- Tasks: Provide fast technical support and assist with IT projects in a dynamic environment.
- Company: Join Servers.com, a leading IaaS company with a collaborative culture.
- Benefits: Enjoy competitive salary, private healthcare, generous leave, and remote work options.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: Experience in IT support, network infrastructure, and proficiency in various operating systems.
- Other info: Casual dress code, great team culture, and excellent career growth opportunities.
The predicted salary is between 27000 - 35000 £ per year.
Working Hours / Arrangements: 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays – office based; Fridays – work from home.
Salary Range: £27,000 - £35,000 per annum.
Location: Guildford office – 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL.
Reporting to: IT Manager.
Job brief: We are looking for a Desktop Support Engineer to join our IT team at Servers.com to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects. As an excellent Desktop support engineer, some of your responsibilities will be monitoring and maintaining the computer systems within our organisation in a technical support role. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Responsibilities:
- Support & Maintenance: provide support for IT-related issues and help with office systems.
- User Management: manage onboarding, offboarding, permissions, and user lifecycle processes across Prepare workplaces for new users (Apple laptops, standard PC).
- SaaS Management: perform configuration and administration of services such as Jira, Google Workspace, Slack and other platforms.
- IT Project Implementation: perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools.
- Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance.
- Install and configure network equipment, commission new facilities.
- Prepare manuals for setting up and using the software.
The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team.
Experience / qualifications / skills:
- Google Workspace
- Jira
- Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management
- Mobile Device Management (MDM)
- Solid experience working with network infrastructure and hardware
- Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP
- Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage)
- Basic scripting skills (bash / python / google scripts) for routine tasks automation
Location: You will need to be able to get to our Guildford-based office 4 days per week.
Working Hours / Arrangements: 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays – office based; Fridays – work from home.
We offer:
- Salary range: £27,000 - £35,000 per annum.
- Private healthcare – Once probation period is passed.
- Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’.
- Pension contribution – 5% of the salary.
- 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales.
- 10 days working from anywhere in the world following completion of probationary period.
- Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation).
- Office Lunches – Deliveroo to the value of £14.00 each day.
- Great work culture, onboarding, and team support.
- Casual dress code.
- Use of Apple MacBook Pro laptop – Mouse and Keyboard. AirPods Headset.
Equality and diversity statement: Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Candidate privacy policy: Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for Servers.com to keep your details for any future roles for twelve (12) months please let us know in writing.
Desktop Support Engineer in Guildford employer: Servers.com
Contact Detail:
Servers.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Guildford
✨Tip Number 1
Network like a pro! Attend tech meetups or local IT events in Guildford. It's a great way to meet people in the industry and get your name out there. Plus, you never know who might be hiring!
✨Tip Number 2
Don’t just apply online; reach out directly! Find the IT Manager or team members on LinkedIn and drop them a message. A personal touch can make all the difference and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with Google Workspace, Jira, and network infrastructure. Show us you know your stuff and can solve problems on the spot!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows you're keen and professional, which is exactly what we love to see at Servers.com.
We think you need these skills to ace Desktop Support Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience with IT support, user management, and any specific tools mentioned in the job description like Google Workspace or Jira.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Servers.com. Mention your passion for tech support and how your skills align with our needs.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical knowledge! Include any experience you have with network infrastructure, Linux, macOS, or Windows systems. We want to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Servers.com
✨Know Your Tech Inside Out
As a Desktop Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on your understanding of Google Workspace, Jira, and network protocols like HTTP and DNS. Be ready to discuss how you've used these tools in past roles or projects.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you provided fast and effective support, and be ready to explain your thought process. This will show that you can think on your feet and handle challenges.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms. During the interview, make sure to listen carefully to questions and respond clearly, demonstrating your ability to convey information effectively.
✨Be Ready for Team Collaboration Questions
Since you'll be working closely with the IT Manager and other team members, expect questions about teamwork. Prepare examples of how you've collaborated on IT projects or supported colleagues in previous roles. Highlight your ability to work well in a team environment.