Gaming Account Manager

Job Title: Gaming Account Manager

Working Hours/Arrangements: 40 hours per week (9am to 6pm), Mondays to Thursdays – office based; Fridays – working from home.

Salary: £35,000 per annum (£35, 000 Commission, OTE £70,000)

Location: 11 The Pines Trading Estate, Broad Street, Guildford, GU3 3BH

Reporting to: Head of Gaming

The company

Servers.com is an Infrastructure as a Service (IaaS) company that currently operates 22 global data centres with more than 3,000 customers worldwide. Experts in BareMetal, Servers.com provides a full suite of computing, storage, and networking services across the US, Europe, and Asia.

We work with leading enterprises and up-and-coming firms and serve some of the most crucial and fast-growing industries in the world, including Web3, AdTech, Trading, Gaming, iGaming, Streaming and SaaS.

Founded in 2014 and headquartered in Limassol, Cyprus. Servers.com has recently been acquired by an American group in July 2023. Servers.com joins a holding company formed to house an innovative portfolio of various cloud-based solutions focusing on the needs of online businesses.

Job brief

As the Gaming Account Manager (AM), you will be working in partnership with our Gaming sales team in supporting current and new customers with the aim of strengthening our existing relationships, managing project workflows, making strategic decisions to strengthen our position in the market to support the growth of one of our most exciting verticals!

In role, you will work with global IT/technology leadership, CTOs and heads of information technology departments, providing support and value to their day-to-day operation and mission critical infrastructure projects. You will be seen as an extension of their business and a crucial team member.

Throughout onboarding and your further career, we offer an effective mix of hands-on support, and classroom-based sessions from the senior leaders with a proven track record in sales, developing all the skills you need to succeed in a B2B Sales role. Our coaching and development programs are tailored around you!

A competitive basic salary, team commission structure and an amazing package of benefits and perks, in a supportive, positive, inspiring, and fun environment. Significant opportunities for career progression, this is a lucrative opportunity for a driven and competitive salesperson.

Responsibilities

• The Account Manager will be responsible for helping and ensuring that the key accounts within Gaming continue to grow, driving millions of pounds of revenue year on year!
• An ability to foster, build and maintain strategic relationships. To understand and record servers.com’s impact on outcomes and results. To ensure ongoing satisfaction to aid growth and contract renewals with customers.
• Work alongside our Gaming sales executives, driving and supporting their strategy for new business acquisition, customer growth and retention.
• Plan and prioritise personal sales activities and customer contact to meet and exceed required daily sales activities.
• Understand customer requirements, effectively manage expectations and organise day to day workflows.
• Maintain and support a healthy pipeline in Salesforce.
• Working in conjunction with multiple internal stakeholders across the business including leadership, solution architects, support, procurement, and others to make both tactical and strategic decisions. While feeding back to all on discovered customer needs, to assist the continual improvement of product and processes.
• Customer visit and international travel when necessary.
• Utilisation of CRM (Salesforce) in the recording of key customer interactions and data points including reporting to reinforce strategy and business case generation.
• Working with the Marketing Team to create brand awareness and maximise the impact of the company social media presence in order to strengthen our presence in the Gaming industry.

The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the Sales Leadership team.

Requirements/ Skills

• 2+ years sales or account management experience. B2B sales experience within the IaaS/Technology industries is preferable.
• A clear and effective communicator across all platforms with the ability to build strong interpersonal connections.
• Target focussed with a real drive to succeed
• Organised, reliable and able to meet deadlines.
• Ability to gather meaningful decision-maker intelligence, obsess over customer needs, and go the extra mile for insight and understanding.
• Desire to play a big part in a dynamic and ambitious company’s growth over the next 5 + years!
• Computer literate with good working knowledge of MS Office, macOS.
• Live in commutable distance to Guildford
• Project management experience preferred.
• An understanding of the gaming industry is preferable but not essential.

What we offer:

• 28 days annual leave plus UK Bank Holidays
• Office based lunches – Deliveroo to the value of £14.00 each day.
• Pension contribution 5%
• Mobile phone bill paid to the value of £80 per month (subject to BiK taxation).
• Private healthcare (following successful completion of probation – subject to BiK taxation).
• Embrace parenthood with 18 weeks generous paid leave after completion of 1.5 years ‘continuous service’.
• 10 days working from anywhere in the world following successful completion of probationary period.
• Casual dress code.
• Friendly, light-hearted company culture.
• Team socials and nights out.
• Use of Apple MacBook Pro laptop – Mouse and Keyboard. Bose or AirPods Headset

“Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.\”

Should you be unsuccessful in your application for the role you have applied for and would like for Servers.com to keep your details for any future roles for twelve (12) months please let us know in writing.