At a Glance
- Tasks: Provide technical support and maintain computer systems in a dynamic IT environment.
- Company: Join Servers.com, a leading Infrastructure as a Service company with a global presence.
- Benefits: Enjoy competitive salary, private healthcare, generous leave, and remote work options.
- Other info: Casual dress code, great work culture, and opportunities for career growth.
- Why this job: Be part of innovative projects and collaborate with a supportive IT team.
- Qualifications: Experience in IT support, network infrastructure, and proficiency in various operating systems.
The predicted salary is between 27000 - 35000 £ per year.
Servers.com is an Infrastructure as a Service (IaaS) company, offering a full suite of computing, storage, and networking services across the US, Europe, and Asia. We are working with leading enterprises and up-and-coming firms in crucial and fast-growing industries, including Big Data, Adtech, Fintech, Gaming, iGaming, Blockchain, and Streaming.
We are looking for a Desktop Support Engineer to join our IT team at Servers.com to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects.
As a Desktop Support Engineer, your responsibilities will include:
- Support & Maintenance: Provide support for IT-related issues and help with office systems.
- User Management: Manage onboarding, offboarding, permissions, and user lifecycle processes; prepare workplaces for new users (Apple laptops, standard PC).
- SaaS Management: Perform configuration and administration of services such as Jira, Google Workspace, Slack, and other platforms.
- IT Project Implementation: Perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools.
- Asset Management: Maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance; install and configure network equipment, commission new facilities; prepare manuals for setting up and using the software.
The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team.
Experience/qualifications/skills:
- Google Workspace
- Jira
- Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management
- Mobile Device Management (MDM)
- Solid experience working with network infrastructure and hardware
- Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP
- Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage)
- Basic scripting skills (bash / python / google scripts) for routine tasks automation
You will need to be able to get to our Guildford-based office 4 days per week. Working hours are 40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays - office based; Fridays - work from home.
We offer:
- Salary range: £27,000 - £35,000 per annum.
- Private healthcare – Once probation period is passed.
- 18 weeks generous paid leave after completion of 15 months' continuous service.
- Pension contribution – 5% of the salary.
- 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales.
- 10 days working from anywhere in the world following completion of probationary period.
- Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation).
- Office Lunches - Deliveroo to the value of £14.00 each day.
- Great work culture, onboarding, and team support.
- Casual dress code.
- Use of Apple MacBook Pro laptop - Mouse and Keyboard. AirPods Headset.
Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Desktop Support Engineer in Guildford employer: Servers.com Inc
At Servers.com, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Guildford office that fosters collaboration and innovation. With competitive salaries, generous benefits including private healthcare, extensive annual leave, and flexible working arrangements, we are dedicated to supporting our employees' growth and well-being. Join us to be part of a dynamic team where your contributions are valued and you can thrive in the fast-paced world of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Guildford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Servers.com Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Servers.com Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Servers.com Inc!
✨Direct Apply to Servers.com Inc
Let's not forget to apply directly through the Servers.com Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in Guildford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Servers.com Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Servers.com Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Servers.com Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
