Desktop Support Engineer in Guildford

Servers.com is an Infrastructure as a Service (IaaS) company, offering a full suite of computing, storage, and networking services across the US, Europe, and Asia. We are working with leading enterprises and up-and-coming firms in crucial and fast-growing industries, including Big Data, Adtech, Fintech, Gaming, iGaming, Blockchain, and Streaming.

We are looking for a Desktop Support Engineer to join our IT team at Servers.com to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects.

As a Desktop Support Engineer, your responsibilities will include:

• Support & Maintenance: Provide support for IT-related issues and help with office systems.
• User Management: Manage onboarding, offboarding, permissions, and user lifecycle processes; prepare workplaces for new users (Apple laptops, standard PC).
• SaaS Management: Perform configuration and administration of services such as Jira, Google Workspace, Slack, and other platforms.
• IT Project Implementation: Perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools.
• Asset Management: Maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance; install and configure network equipment, commission new facilities; prepare manuals for setting up and using the software.

The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team.

Experience/qualifications/skills:

• Google Workspace
• Jira
• Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management
• Mobile Device Management (MDM)
• Solid experience working with network infrastructure and hardware
• Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP
• Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage)
• Basic scripting skills (bash / python / google scripts) for routine tasks automation

You will need to be able to get to our Guildford-based office 4 days per week. Working hours are 40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays - office based; Fridays - work from home.

We offer:

• Salary range: £27,000 - £35,000 per annum.
• Private healthcare – Once probation period is passed.
• 18 weeks generous paid leave after completion of 15 months' continuous service.
• Pension contribution – 5% of the salary.
• 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales.
• 10 days working from anywhere in the world following completion of probationary period.
• Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation).
• Office Lunches - Deliveroo to the value of £14.00 each day.
• Great work culture, onboarding, and team support.
• Casual dress code.
• Use of Apple MacBook Pro laptop - Mouse and Keyboard. AirPods Headset.

Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.