Data Center Technical Manager (ICT) in Feltham

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured.

The Data Center ICT Technical Manager is responsible for leading technical operations and project delivery within the data centre white space. This role focuses on rack deployment, structured cabling, and infrastructure projects, ensuring efficient use of space, power, and connectivity while maintaining high standards of safety, quality, and customer satisfaction.

Key Accountabilities:

• White Space & Infrastructure Management: Oversee day-to-day operations within data centre white space (data halls), manage rack layout, allocation, and capacity planning, maintain and optimise rack space utilisation and airflow, ensure accuracy of data within DCIM systems for reporting and capacity management.
• Rack Installation, IMAC & Cabling: Lead IT equipment installations, moves, additions, and changes (IMAC), oversee rack installation, relocation, and decommissioning activities, manage structured cabling systems (fibre and copper), ensure adherence to cabling standards, interpret and execute High-Level Designs (HLDs).
• Project Delivery & Governance: Deliver white space infrastructure projects, manage project trackers and reporting, provide regular customer progress reporting and updates, ensure projects are delivered on time, within scope, and budget.
• Operational & Performance Management: Oversee efficiency of operational processes and workflows, develop plans to maximise productivity, monitor departmental and project performance metrics, maintain and enforce quality standards.
• Leadership & Team Management: Manage, supervise, and mentor technical staff and contractors, foster a high-performance culture, coordinate cross-functional teams, suppliers, and stakeholders.
• Compliance, Risk & Safety: Ensure compliance with company policies, conduct Health & Safety audits, maintain strong awareness of the Health & Safety at Work Act.
• Customer & Stakeholder Engagement: Build and maintain strong relationships with customers and suppliers, represent the organisation in forums, understand contractual obligations.

Required Skills:

• Minimum 5 years’ experience working in a data centre environment.
• Strong understanding of data centre white space operations.
• Experience with rack installation, structured cabling, and containment systems.
• Knowledge of hot and cold aisle design, Power Usage Effectiveness (PUE), data centre power and cooling principles.
• Understanding of IT network infrastructure and cabling systems.
• Proven success delivering customer requirements in critical infrastructure environments.
• Demonstrable project management training or certification.
• GCSE (or equivalent) in Mathematics and English.
• Degree in operations management, engineering, or business administration (desirable).

Security Clearance: This role requires eligibility for Security Check (SC) / NPPV3 clearance. Applicants must meet residency and eligibility requirements, including continuous residence in the UK for the past 5 years.

Preferred Skills:

• Data centre certifications (e.g., CDCTP, CDCP).
• BICSI or ANSI/TIA-942 accreditation.
• ITIL, PRINCE2, or PMP certification.
• Mechanical or Electrical qualifications/experience.
• Understanding of LEAN methodology and process improvement.
• Knowledge of IMAC processes and complexities.

£50,000 - £65,000 a year. The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.