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- Tasks: Lead technical operations and project delivery in a cutting-edge data centre environment.
- Company: Join Serverfarm, a leader in data centre innovation with global reach.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of digital infrastructure.
- Other info: Dynamic team culture with endless career development possibilities.
- Why this job: Be at the forefront of AI and cloud technology while making a real impact.
- Qualifications: 5+ years in data centres, strong project management skills, and a passion for tech.
The predicted salary is between 60000 - 80000 £ per year.
Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We are revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world’s leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform, we are positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world’s data is managed and secured.
The Data Center ICT Technical Manager is responsible for leading technical operations and project delivery within the data centre white space. This role focuses on rack deployment, structured cabling, and infrastructure projects, ensuring efficient use of space, power, and connectivity while maintaining high standards of safety, quality, and customer satisfaction.
Key Accountabilities- White Space & Infrastructure Management
- Oversee day-to-day operations within data centre white space (data halls)
- Manage rack layout, allocation, and capacity planning (space, power, network)
- Maintain and optimise rack space utilisation and airflow (hot/cold aisle containment)
- Ensure accuracy of data within DCIM systems for reporting and capacity management
- Support initiatives to improve service availability across all sites
- Rack Installation, IMAC & Cabling
- Lead IT equipment installations, moves, additions, and changes (IMAC)
- Oversee rack installation, relocation, and decommissioning activities
- Manage structured cabling systems (fibre and copper), including installation and patching
- Ensure adherence to cabling standards, labelling, and best practices
- Interpret and execute High-Level Designs (HLDs) and patching schedules
- Project Delivery & Governance
- Deliver white space infrastructure projects (deployments, expansions, migrations)
- Manage project trackers and reporting
- Manage financial trackers and cost control
- Maintain RAID logs, critical paths, and resource planning
- Provide regular customer progress reporting and updates
- Ensure projects are delivered on time, within scope, and budget
- Mentor customers to improve alignment, delivery efficiency, and outcomes
- Operational & Performance Management
- Oversee efficiency of operational processes and workflows
- Develop plans to maximise productivity and operational efficiency
- Monitor departmental and project performance metrics
- Analyse data and generate reports to identify improvement opportunities
- Maintain and enforce quality standards across all activities
- Leadership & Team Management
- Manage, supervise, and mentor technical staff and contractors
- Monitor performance and provide training and development
- Foster a high-performance, safety-first, and customer-focused culture
- Coordinate cross-functional teams, suppliers, and stakeholders
- Compliance, Risk & Safety
- Ensure compliance with company policies, industry standards, and regulations
- Conduct Health & Safety audits, risk assessments, and reporting
- Maintain strong awareness of the Health & Safety at Work Act
- Support audit processes and ensure documentation is accurate and up to date
- Customer & Stakeholder Engagement
- Build and maintain strong relationships with customers and suppliers
- Represent the organisation in customer and supplier forums
- Understand contractual obligations and manage delivery accordingly
- Influence stakeholders to align with best practices and standards
- Minimum 5 years’ experience working in a data centre environment
- Strong understanding of data centre white space operations
- Experience with rack installation, structured cabling (fibre & copper), and containment systems
- Knowledge of hot and cold aisle design, Power Usage Effectiveness (PUE), and data centre power and cooling principles
- Understanding of IT network infrastructure and cabling systems
- Proven success delivering customer requirements in critical infrastructure environments
- Demonstrable project management training or certification
- GCSE (or equivalent) in Mathematics and English
- Degree in operations management, engineering, or business administration (desirable)
This role requires eligibility for Security Check (SC) / NPPV3 clearance. Applicants must meet residency and eligibility requirements, including continuous residence in the UK for the past 5 years (subject to clearance criteria).
Preferred Skills- Data centre certifications (e.g., CDCTP, CDCP)
- BICSI or ANSI/TIA-942 accreditation
- ITIL, PRINCE2, or PMP certification
- Mechanical or Electrical qualifications/experience
- Understanding of LEAN methodology and process improvement
- Knowledge of IMAC processes and complexities
The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location. The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn’t an exact match to the job description.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Data Center Technical Manager (ICT) employer: Serverfarm
Contact Detail:
Serverfarm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Technical Manager (ICT)
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the data centre industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with rack installations and structured cabling. Share specific examples of how you've improved efficiency or solved problems in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on your project management knowledge. Be ready to discuss how you’ve managed budgets, timelines, and team dynamics in previous projects. This will show that you’re not just technically savvy but also a great leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you on board!
We think you need these skills to ace Data Center Technical Manager (ICT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Data Center Technical Manager role. Highlight your experience in data centre operations, rack installation, and project management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data centres and how your background makes you a perfect fit for our team. Don’t forget to mention any relevant certifications or projects you've worked on.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you’ve improved efficiency or delivered successful projects in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Serverfarm
✨Know Your Data Centre Stuff
Make sure you brush up on your knowledge of data centre operations, especially around rack deployment and structured cabling. Familiarise yourself with terms like Power Usage Effectiveness (PUE) and hot/cold aisle containment, as these are crucial for the role.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project delivery and governance. Prepare examples of how you've managed project trackers, financials, and resource planning in previous roles. This will demonstrate your ability to deliver projects on time and within budget.
✨Emphasise Safety and Compliance
Since this role involves compliance with health and safety regulations, be prepared to talk about your experience conducting audits and risk assessments. Highlight any relevant certifications you have, as this shows you're serious about maintaining a safe working environment.
✨Build Relationships
The job requires strong customer and stakeholder engagement, so think of examples where you've successfully built relationships in past roles. Discuss how you’ve influenced stakeholders and aligned them with best practices, as this will show your ability to work collaboratively.