At a Glance
- Tasks: Support restaurant owners via phone, chat, and tickets to resolve their queries.
- Company: Join ServeMate, a friendly and supportive team dedicated to helping food businesses.
- Benefits: Full training, work from home flexibility, and opportunities for career growth.
- Other info: Ideal for those looking to kickstart their career in customer support.
- Why this job: Be the voice that helps restaurants thrive while working in a dynamic environment.
- Qualifications: Computer savvy, patient, and passionate about helping others.
The predicted salary is between 22050 - 26950 £ per year.
You'll be the friendly voice of Serve Mate. Takeaway and restaurant owners come to you when they need a hand, and you get them sorted so they can get back to the food.
You'll work from home, helping customers by phone, live chat, Whats App and support tickets inside Serve Mate. You don't need to know our system yet. We'll train you on all of it.
What you'll do
- Answer customer questions by phone, live chat, Whats App and support tickets
- Help shops with their till, online ordering, kiosks, kitchen screens, TV menus and printers
- Walk new customers through getting set up
- Log problems clearly and pass anything technical to the right person
- Help keep our help centre guides up to date with what customers are asking
What we're looking for
- Quick and confident on a computer
- Clear, patient and genuinely likes helping people
- Organised enough to handle a few chats at once
- A quiet place to work from home and a reliable internet connection
- Nice to have
- Experience working in or with takeaways or restaurants
- Customer support or helpdesk experience
- What you get
- Full training on the Serve Mate platform
- Work from home
- Get in early and grow with us
- #J-18808-Ljbffr
Product Support Specialist employer: ServeMate Ltd
ServeMate Ltd is an attractive employer due to its commitment to employee development and a supportive work culture. The company provides comprehensive training and flexible working arrangements, allowing staff to thrive in their roles while contributing to client success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ServeMate Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ServeMate Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ServeMate Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ServeMate Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ServeMate Ltd!
How to prepare for a job interview at ServeMate Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
