At a Glance
- Tasks: Manage and investigate service complaints, ensuring timely progression and resolution.
- Company: Join the RAF at High Wycombe, a dynamic and supportive environment.
- Benefits: Flexible working arrangements, competitive pay, and professional development opportunities.
- Other info: Opportunity for career growth and to work with legal advisors.
- Why this job: Make a real difference by resolving important issues within the RAF community.
- Qualifications: Experience in complaint management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Subject to formal establishment, two vacancies will arise for Wing Commanders (Any Profession) to serve as Service Complaints Panellists within the Service Complaints Team at RAF High Wycombe. These positions will be offered on ADC Terms and Conditions of Service (TCoS) for a maximum duration of 180 days, with an anticipated start date of 24 August 2026, or earlier subject to candidate availability and formal establishment. Flexible working arrangements, including the option to work from an Alternative Working Address, may be available and will be considered on a case-by-case basis in accordance with the requirements of the Service and the individual.
The role is responsible for:
- Ensuring the timely progression of the complaint.
- Ensuring that a thorough investigation of the complaint takes place and the Complainant, and all Participants/Respondents are given opportunity to comment on the said investigation.
- Determining if the complaint is well-founded and if so determining what redress, if any, is within your authority, would be appropriate, and to grant any such redress.
- Exploring appropriate informal resolution opportunities (as long as such exploration does not unduly delay the progression of the complaint itself).
- Ensuring the Complainant and all Respondents/Participants are kept informed of progress of the complaint (to also include explaining why any delays or administrative errors have taken place and how you intend to rectify any such issues).
- When appropriate, debriefing your decisions to the Complainant and all Respondents.
- Capturing in your formal record of decision whether there are any Organisational Learning issues arising from this complaint.
- Keeping a detailed record of your actions as the SCT Panellist.
- Acting as the Acceptance Officer, reviewing submitted complaints to determine whether they meet the criteria for admissibility in accordance with relevant policies and regulations.
- Ensuring decisions on admissibility or inadmissibility are made promptly and communicated effectively to all relevant parties.
- Collaborating with legal advisors to ensure that all decisions and actions taken during the service complaints process are legally sound and compliant with relevant legislation.
- Seeking legal advice on complex or contentious cases to ensure that decisions are robust and defensible.
- Ensuring that legal considerations are appropriately documented and incorporated into the decision-making process.
- Undertaking any other tasks or responsibilities as directed by the SO1, ensuring the effective delivery of the service complaints process and supporting the wider objectives of the organisation.
So1 Sct Adc in London employer: Serve
Joining the RAF at High Wycombe as a Service Complaints Panellist offers a unique opportunity to contribute to the integrity and fairness of military processes. With flexible working arrangements and a commitment to employee development, the RAF fosters a supportive work culture that values collaboration and professional growth. This role not only allows you to make a meaningful impact but also provides a chance to engage with diverse perspectives within a respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land So1 Sct Adc in London
✨Tip Number 1
Network like a pro! Reach out to current or former Wing Commanders and ask them about their experiences. They might have insider tips that could give you an edge in your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Service Complaints process. Familiarise yourself with the RAF SC Journey and be ready to discuss how you would handle various complaint scenarios.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past where you've successfully resolved conflicts or complaints, and be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and processed quickly. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace So1 Sct Adc in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Complaints Panellist. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit!
Show Your Understanding of the Role:Demonstrate your knowledge of the service complaints process and the responsibilities outlined in the job description. This shows us that you’re not just interested in any job, but specifically in this one.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Serve
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Complaints Panellist. Familiarise yourself with the RAF SC Journey and the importance of timely complaint progression. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to complaints and investigations. Think about examples from your past experiences where you've resolved conflicts or made tough decisions. Practising these scenarios will help you articulate your thought process during the interview.
✨Show Your Collaborative Spirit
This role involves working closely with various stakeholders, including legal advisors. Be ready to discuss how you’ve successfully collaborated with others in previous roles. Highlight your communication skills and ability to keep everyone informed throughout a process.
✨Demonstrate Your Attention to Detail
As a Panellist, keeping detailed records and ensuring compliance with policies is crucial. Prepare to talk about how you manage documentation and ensure accuracy in your work. Providing examples of how you've maintained thorough records in the past will showcase your suitability for the role.
