At a Glance
- Tasks: Lead high-volume transactional services and ensure efficient processing of routine transactions.
- Company: Dynamic organisation focused on delivering exceptional service in SSAU.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a collaborative team with opportunities for growth and innovation.
- Why this job: Make a real impact by improving workflows and enhancing service delivery.
- Qualifications: Experience in managing workflows and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Position Role
Leads high-volume transactional services in SSAU, ensuring efficient, accurate processing, prioritising workflow, and managing escalations.
Responsibilities
- Lead core processing services, ensuring timely, accurate handling of routine transactions per agreed SLAs and operational priorities.
- Manage high-volume workflows by allocating and prioritising tasks to ensure service continuity and efficient resource use.
- Serve as main escalation point for complex, non-standard, or urgent processing issues, ensuring timely resolution or referral as needed.
- Coordinate with Triage and Specialist Leads to ensure effective work routing and smooth end-to-end service delivery across SSAU functions.
- Drive core processing improvements by identifying inefficiency, enhancing workflows, and boosting quality, consistency, and SLA compliance.
- Maintain oversight of processing quality, ensuring accuracy, compliance, and adherence to established processes and standards.
- Serve as Unit Liaison for designated units, ensuring clear communication and SSAU awareness of unit needs, plans, and issues.
- Provide financial SME advice to units on pay, allowances, charges, benefits, and produce special financial cases as needed.
Core Processing Lead (21466) in Cardiff employer: Serve
As a key player in the UK Ops landscape, our company offers a dynamic work environment where collaboration and innovation thrive. Employees benefit from comprehensive training programmes, opportunities for professional development, and a strong emphasis on teamwork and multi-agency engagement. Located at the heart of UK operations, we provide a unique chance to contribute to national resilience efforts while enjoying a supportive and inclusive workplace culture.
We think you need these skills to ace Core Processing Lead (21466) in Cardiff
Workflow Management
Escalation Management
Service Level Agreement (SLA) Compliance
Process Improvement
Quality Assurance
Communication Skills
Resource Allocation
