Team Lead - WorkWell Norfolk
Location: Multiple localities across Norfolk - Norwich, North Norfolk, Breckland, Great Yarmouth, South Norfolk & Broadland, and King's Lynn & West Norfolk
Hours: Full and part time options depending on the employing organisation
Contract: Fixed term, permanent and other contract types depending on the employing organisation
Salary: circa £33,000 pa (pro rata for part time). Depending on the employing organisation, local T&Cs may differ
Leave: Set by the employing organisation
Application Deadline: Wednesday 4th November 2026
Reports to: Employing organisation's nominated manager
About the Role
WorkWell Norfolk is a new countywide service launching in November 2026, helping people with health conditions stay in work, return after sickness absence or move towards suitable employment. It is delivered by a partnership of local organisations led by Future Projects.
As a Team Lead, you will lead WorkWell delivery in your locality, supporting and supervising Health and Work Coaches to deliver a safe, high-quality service while keeping a smaller caseload of your own. This is a non-clinical role.
Key Responsibilities
- Lead, support and supervise Health and Work Coaches, promoting consistent, person-centred practice.
- Oversee referral allocation, caseloads and capacity across the team.
- Maintain a smaller caseload of around 8-12 participants (full time).
- Monitor case quality and outcomes, and use WorkWell data to prepare accurate locality reports.
- Act as first point of support for safeguarding and participant risk, escalating through agreed pathways.
- Build local relationships with GP practices, social prescribing, VCFSE organisations, Jobcentre Plus and employers.
About You
- Experience supporting people one-to-one in a coaching, advice or support role.
- Experience leading or supervising staff, and managing caseloads, priorities and risk.
- Organised, fair and calm under pressure, with sound judgement.
- Confident using data to understand performance and write clear reports.
- Working knowledge of safeguarding, confidentiality and inclusive practice.
- No formal qualification required, but you will need to show the experience to lead the role.
Where We Are Recruiting
- Future Projects: Norwich, and one Team Lead shared across North Norfolk and Breckland.
- Action Community Enterprises CIC (ACE): Great Yarmouth, and South Norfolk & Broadland.
- Community Action Norfolk (CAN): King's Lynn & West Norfolk.
- Five FTE Team Lead roles across the partnership.
Additional Information
- Line management of Health and Work Coaches within your locality.
- Community, office and remote working, with regular travel within your locality (driving licence desirable).
- Induction and training provided, including Safeguarding.
- Appointment subject to pre-employment checks, including right to work, references and an appropriate DBS check.
- All partner organisations are committed to s
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Team Lead in Norwich employer: Serve Talent
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