Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide repair services for windows and doors while travelling across various locations.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Excellent pay, company vehicle, full training, and a supportive team environment.
- Other info: Enjoy a friendly workplace with opportunities for career advancement.
- Why this job: Gain hands-on experience and grow with a dynamic and expanding company.
- Qualifications: Experience in fitting or maintaining windows and doors is a plus; full training provided.
The predicted salary is between 30000 - 40000 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role
Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors. The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential. During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities
- Carrying out remedial and repair works on customers' windows and doors within agreed timeframes
- Visiting customer sites to identify and assess issues requiring attention
- Managing and organising your own diary in liaison with the office team
- Collating and processing client documentation
- Liaising with the office regarding parts and materials required for repairs
- Completing accurate reports following each customer visit
- Undertaking additional duties and support work when service workloads are quieter
- Maintaining a professional and customer focused approach at all times
What We're Looking For
- Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
- A valid full UK driving licence is essential
- A CSCS card would be advantageous
- Good organisational and communication skills
- Ability to work independently and manage your own workload
- A practical and hands on approach to work
- Reliable, professional and customer focused attitude
What We Offer
- Excellent remuneration package
- Access to a company vehicle
- Full on the job training
- Friendly working environment with a supportive team
- Opportunity to join a growing and established business
Customer Services Engineer in Bury St Edmunds employer: Serve Talent
Contact Detail:
Serve Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Portico GB Ltd. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Services Engineer roles. We recommend practising your answers out loud to build confidence and ensure you highlight your relevant skills.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from past experiences where you successfully resolved issues, especially related to customer service or technical challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Portico GB Ltd.
We think you need these skills to ace Customer Services Engineer in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially if you've worked with windows and doors before. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Customer Services Engineer role and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Organisational Skills: Since you'll be managing your own diary, it's important to demonstrate your organisational skills in your application. Share examples of how you've successfully managed your time in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Serve Talent
✨Know Your Stuff
Make sure you understand the basics of window and door fitting, even if you haven't done it before. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to learn.
✨Show Off Your Organisational Skills
Since managing your own diary is key in this role, be prepared to discuss how you stay organised. Bring examples of how you've successfully managed your time in previous jobs or projects. This will demonstrate your ability to handle the responsibilities of the position.
✨Be Customer-Focused
Portico GB Ltd values a professional and customer-focused attitude. Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to excellent service and align with their company values.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company. Inquire about the training process or what a typical day looks like for a Customer Services Engineer. This shows your genuine interest in the position and helps you assess if it's the right fit for you.