At a Glance
- Tasks: Conduct audits at various sites and report on your shopping experience.
- Company: Join Serve Legal, a dynamic team focused on compliance and community safety.
- Benefits: Earn competitive pay per audit, with bonuses and keep what you buy!
- Other info: Explore new locations while contributing to community safety and enjoy career growth.
- Why this job: Flexible hours make it perfect for students or anyone balancing commitments.
- Qualifications: Open to anyone aged 16+, but 18-19 for age-restricted audits.
The predicted salary is between 18 - 19 £ per hour.
In-Person Mystery Shopper (ID testing) - flex hours
Serve Legal are recruiting compliance auditors to perform audits to a range of sites.
These audits can be to supermarkets, high-street retailers, betting shops and more, making a specific purchase then reporting back on the experience.
We have opportunities for anyone aged 16+, but particularly require 18 and 19 year olds for age-verification audits, which involve buying age-restricted products and reporting if ID was requested.
This is a part-time, flexible role, which is ideal to fit around other work or education.
Pay is calculated on a per-audit basis, estimated to align with a Real-Living-Wage hourly rate, with audits being allocated as a ‘batch’ which are nearby to each other.
There is no obligation to complete work consistently or regularly, and our Area Managers liaise with Auditors to allocate suitable work, accounting for other commitments and travel limitations.
Why Join Us?
- Flexibility: Part-time hours mean you can balance work, studies, or other commitments effortlessly.
We cover the whole of the UK and Ireland, so you can work if you are at home or during term time!
- Great
Pay: Earn competitive rates per audit, with bonuses for excellent performance and auditor of the month and opportunities for extra income through our 'Refer a Friend' scheme.
- Travel Opportunities: Explore different locations with expenses covered while contributing to keeping communities safe.
- Varied Work: Each audit presents a new challenge, ensuring you're engaged and motivated every step of the way.
- Career Growth: Our supportive environment embraces personal and professional development. Many of our Area Managers began their journey as auditors like you!
- Freebies: Keep what you buy during audits, including grocery shops up to £40, on us!
- Age
Restrictions: We have opportunities for anyone aged 16+, but our age verification audits can only be completed by 18-19-year-olds.
We have plenty of non-age-restricted work as well!
Join Serve Legal today and become part of a dynamic team.
Perfect for students, individuals on gap years, or anyone balancing multiple responsibilities.
We welcome applicants from all backgrounds, irrespective of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy and maternity.
For more information, please check out our Glassdoor reviews and welcome video: https://www. glassdoor. co. uk/Overview/Working-at-Serve-Legal-EI_IE1473313.11,22. htm https://youtu. be/FBVGBj2LXd A
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Read more employer: Serve Legal
Join a dynamic team as a Business Development Executive, where your expertise in lead generation and partnership building will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development in the thriving age-verification and compliance sector. Located in a vibrant area, we provide a supportive environment that encourages innovation and meaningful contributions to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Serve Legal and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Serve Legal and let us see your personality shine through!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Serve Legal.
Get Familiar with Our Brand:Before applying, take some time to learn about Serve Legal and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Serve Legal
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Serve Legal.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Serve Legal will surely appreciate.
