At a Glance
- Tasks: Conduct mystery shopping audits at various locations and report on your experience.
- Company: Serve Legal, a dynamic company focused on customer service standards.
- Benefits: Flexible part-time hours, competitive pay, bonuses, and travel expenses covered.
- Other info: Great career growth opportunities with a supportive team.
- Why this job: Enjoy varied work, explore new places, and keep what you buy during audits!
- Qualifications: Open to anyone aged 16+, no prior experience required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Serve Legal are recruiting mystery shoppers to perform audits to a range of sites.
These audits can be to supermarkets, high-street retailers, betting shops and more, making a specific purchase then reporting back on the experience.
We also have opportunities focussed on customer service standards.
We have opportunities for anyone aged 16+.
This is a part-time, flexible role, which is ideal to fit around other work or education.
Pay is calculated on a per-audit basis, estimated to align with a Real-Living-Wage hourly rate, with audits being allocated as a ‘batch’ which are nearby to each other.
Our Area Managers liaise with Auditors to allocate suitable work, accounting for other commitments and travel limitations.
Why Join Us?
- Flexibility: Part-time hours mean you can balance work, studies, or other commitments effortlessly.
We cover the whole of the UK and Ireland, so you can work if you are at home or while travelling.
- Great
Pay: Earn competitive rates per audit, with bonuses for excellent performance and auditor of the month and opportunities for extra income through our 'Refer a Friend' scheme.
- Travel Opportunities: Explore different locations with expenses covered while contributing to keeping communities safe.
- Varied Work: Each audit presents a new challenge, ensuring you're engaged and motivated every step of the way.
- Career Growth: Our supportive environment embraces personal and professional development. Many of our Area Managers began their journey as auditors like you!
- Freebies: Keep what you buy during audits, including grocery shops up to £40, on us!
We welcome applicants from all backgrounds, irrespective of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy and maternity.
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Read more in Carmarthen employer: Serve Legal
Join a dynamic team as a Business Development Executive, where your expertise in lead generation and partnership building will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development in the thriving age-verification and compliance sector. Located in a vibrant area, we provide a supportive environment that encourages innovation and meaningful contributions to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Carmarthen
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Serve Legal and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Serve Legal and let us see your personality shine through!
We think you need these skills to ace Read more in Carmarthen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Serve Legal.
Get Familiar with Our Brand:Before applying, take some time to learn about Serve Legal and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Serve Legal
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Serve Legal.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Serve Legal will surely appreciate.
