At a Glance
- Tasks: Conduct audits at various locations and report on ID checks.
- Company: Join Serve Legal, a dynamic team focused on compliance.
- Benefits: Flexible hours, competitive pay, bonuses, and travel expenses covered.
- Other info: No experience needed; training provided, and you keep what you buy!
- Why this job: Enjoy varied work while keeping communities safe and earning extra income.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Join Our Team as a Compliance Auditor (Mystery Shopper)!
Are you looking for a flexible part-time role that fits around your schedule? Serve Legal is seeking enthusiastic individuals to join our team as Compliance Auditors.
What Does the Job Involve?
As a Compliance Auditor, you'll audit various locations, including supermarkets, high-street retailers, and betting shops.
Your task?
Make a specific purchase, see if you are asked for ID and report back.
Why Join Us?
- Flexibility: Part-time hours mean you can balance work, studies, or other commitments effortlessly.
We cover the whole of the UK and Ireland, so you can work if you are at home or during term time!
- Great
Pay: Earn competitive rates per audit, with bonuses for excellent performance and auditor of the month and opportunities for extra income through our 'Refer a Friend' scheme.
- Travel Opportunities: Explore different locations with expenses covered while contributing to keeping communities safe.
- Varied Work: Each audit presents a new challenge, ensuring you're engaged and motivated every step of the way.
- Career Growth: Our supportive environment embraces personal and professional development. Many of our Area Managers began their journey as auditors like you!
- Freebies: Keep what you buy during audits, including grocery shops up to £40, on us!
- Age
Restrictions: We have opportunities for anyone aged 16+, but our age verification audits can only be completed by 18-19-year-olds.
We have plenty of non-age-restricted work as well!
What We’re Looking For
- Fluent in written and spoken English.
- Strong communication abilities.
- Keen attention to detail.
No prior experience? No problem! Our dedicated Area Managers will provide comprehensive training and mentorship to set you up for success.
We welcome applicants from all backgrounds, irrespective of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy and maternity.
For more information, please check out our Glassdoor reviews and welcome video: https://www. glassdoor. co. uk/Overview/Working-at-Serve-Legal-EI_IE1473313.11,22. htm https://youtu. be/FBVGBj2LXd A
Essential skills
- Attention to detail: accurately observing store staff and recording findings correctly.
- Strong written communication: completing clear, accurate audit reports.
- Observation skills: noticing details about customer service, store procedures, and compliance practices.
- Reliability and professionalism: completing audits on time and following instructions precisely.
- Time management: planning and completing multiple audits efficiently.
- Independence: working alone with minimal supervision.
- Following instructions: adhering to specific audit requirements and purchase scenarios.
- Organisation skills: managing audit deadlines, receipts, and reports.
Desirable skills
- Ability to drive is desired, but not a necessity to the role.
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Mystery Shopper (ID Testing) in East Kilbride employer: Serve Legal Limited
Serve Legal is an excellent employer offering flexible part-time roles that fit seamlessly around your studies or other commitments. With competitive pay, travel opportunities, and a supportive work culture that fosters personal and professional growth, you can enjoy varied work experiences while contributing to community safety. Join us and benefit from unique perks like keeping what you buy during audits, making this role both rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Mystery Shopper (ID Testing) in East Kilbride
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Serve Legal Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Serve Legal Limited and let us see your personality shine through!
We think you need these skills to ace Mystery Shopper (ID Testing) in East Kilbride
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Serve Legal Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Serve Legal Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Serve Legal Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Serve Legal Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Serve Legal Limited will surely appreciate.
