At a Glance
- Tasks: Manage mystery shopper database and ensure seamless programme delivery.
- Company: Join a rapidly growing tech startup redefining customer experiences.
- Benefits: Competitive salary, hybrid working, and dedicated learning budget.
- Other info: Opportunities for career progression in a values-led culture.
- Why this job: Make a real impact in a fast-paced environment with visible recognition.
- Qualifications: Strong organisational skills and experience in customer feedback management.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. This range is provided by Serve First CX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About Serve First: Serve First is redefining how businesses deliver exceptional customer experiences. We don\'t just collect feedback we turn it into actionable insights, ready-made plans and automated workflows that help frontline teams respond faster, smarter and more effectively than their competition. Our AI-powered platform is trusted by some of the UK and Europes leading enterprise brands. Following our recent £4.6m funding round we are now scaling fast across the UK, EU and US. Our Values: Our culture drives our success, we live by these four key principles:
- Customer First we place the customer at the heart of every decision
- Integrity Always we act with honesty, transparency and accountability
- Innovate & Simplify we challenge the status quo and seek smarter ways to work
- One Team, Act Fast we collaborate seamlessly, move quickly and deliver results
The Role: We\'re looking for a proactive and organised Shopper Co-ordinator to oversee and manage our database of mystery shoppers to ensure a seamless delivery of our mystery shopping programmes. Reporting to the Operations Manager, this role is critical in ensuring programmes are completed in a timely, accurate and efficient manner and to the highest quality standards.
Specifically, this role will:
- Manage and resolve shopper queries, including visit-specific and general enquiries
- Ensure full allocation of mystery visits to shoppers and proactively encourage shoppers to complete assignments
- Monitor and ensure the timely delivery of shopper reports, following up on outstanding submissions
- Build and maintain strong relationships with shoppers, communicating professionally via phone, email and platform tools
- Lead and manage our team of validators, ensuring all shopper reports are quality checked and communicate with shoppers to resolve any queries arising
- Work with the finance team to manage any payment-related queries for shoppers
- Collaborate with cross-functional teams to ensure programme success
- Continuously improve processes to drive efficiency and enhance the shopper experience
You will also have the opportunity to develop the role as you deem appropriate.
About You
We\'re seeking someone who\'s highly organised, solutions driven and confident working in a fast paced environment. You\'ll be the point of contact for hundreds of shoppers, so clear communication and relationship building skills are key.
Skills
- Experience managing a database of consumers, ideally in a mystery shopping or customer feedback environment
- Familiarity with Shopmetrics is an advantage
- Excellent written and verbal communication skills
- Highly organised, deadline-driven and able to manage multiple tasks simultaneously
- Proactive problem solver
- Collaborative, commercially aware and eager to learn
- Must be able to work onsite in Milton Keynes for a minimum of 3 days per week with full time onsite during the onboarding phase.
Why Join Serve First?
- Rapidly growing, fully funded UK tech startup
- Competitive salary
- Hybrid working with HQ in Milton Keynes
- Dedicated learning & development budget
- Career progression opportunities
- High-trust, values-led culture where your impact will be visible and recognised
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Research Services
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Mystery Shopper Coordinator in Milton Keynes employer: Serve First Limited
Serve First is an innovative tech startup that prioritises exceptional customer experiences and values-driven culture. With a competitive salary, hybrid working options, and a dedicated learning and development budget, employees are empowered to grow their careers while making a tangible impact in a rapidly scaling environment. Located in Milton Keynes, the company fosters a collaborative atmosphere where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Mystery Shopper Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. We believe a little gratitude goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got some exclusive features waiting for you there!
We think you need these skills to ace Mystery Shopper Coordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Mystery Shopper Coordinator role. Highlight your experience in managing databases and any relevant skills that align with our values at Serve First, like customer focus and innovation.
Showcase Your Communication Skills:Since you'll be the point of contact for shoppers, it's crucial to demonstrate your excellent written communication skills. Use clear and professional language in your application to reflect how you would communicate with our team and shoppers.
Be Proactive and Solutions-Driven:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions, so don’t hold back on showcasing your problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s a straightforward process, and we’re excited to see your application come through!
How to prepare for a job interview at Serve First Limited
✨Know the Company Inside Out
Before your interview, take some time to research Serve First CX. Understand their mission, values, and how they redefine customer experiences. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Mystery Shopper Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved shopper queries. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Since you'll be the point of contact for shoppers, practice clear and concise communication. During the interview, articulate your thoughts well and ensure you listen actively. This will reflect your strong verbal skills and relationship-building abilities.
✨Be Ready to Problem Solve
Prepare for situational questions that test your problem-solving skills. Think of scenarios where you had to overcome challenges in a fast-paced environment. Show how you can think on your feet and provide solutions, aligning with Serve First's value of being proactive.
