At a Glance
- Tasks: Drive sales excellence by optimising processes and managing data insights.
- Company: Join a high-growth company with global clients and a collaborative culture.
- Benefits: Competitive salary, career growth opportunities, and direct impact on revenue.
- Other info: Work with cutting-edge tools like HubSpot and Apollo for maximum efficiency.
- Why this job: Shape and scale the sales function while making a real difference.
- Qualifications: 4-8+ years in Sales Operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Sales Operations Manager at Serve First CX is responsible for driving operational excellence across the sales and business development functions. This role ensures the sales team has the right processes, data insights, tools, and performance frameworks to scale client acquisition. You will play a critical role in improving pipeline efficiency and accuracy, supporting outbound and inbound sales efforts, and enabling leadership to make data-driven decisions that accelerate revenue growth.
Key Responsibilities
- Sales Process & Pipeline Management
- Design and optimise end-to-end sales processes (lead generation, closing handover)
- Monitor and improve pipeline velocity, conversion rates, and deal progression
- Implement structured sales stages and standardised workflows
- CRM & Data Management
- Own and manage CRM (HubSpot or equivalent), ensuring pipeline hygiene and data accuracy.
- Take ownership of sales-related tools, including Apollo.
- Enforce CRM usage across SDRs, Account Executives, and leadership.
- Build dashboards for real-time visibility on leads, deals, revenues, and forecasts.
- Reporting & Insights
- Track key sales metrics such as conversion rates, deal size, and sales cycle length
- Provide weekly and monthly insights to leadership
- Identify trends and opportunities to improve sales performance
- Forecasting & Revenue Planning
- Support accurate revenue forecasting and pipeline projections
- Identify risks in the pipeline and propose mitigation strategies
- Collaborate with leadership on sales targets and planning
- Sales Enablement
- Support onboarding of SDRs and Account Executives
- Ensure consistency in sales messaging and positioning
- Lead Generation & Performance Support
- Track outbound performance (calls, emails, meetings booked)
- Optimise lead qualification criteria and targeting
- Improve handoff processes from marketing to sales
- Cross-functional Alignment
- Partner with Operations for smooth client onboarding
- Work with Marketing on campaigns and lead quality
- Align with Finance on pricing and profitability
Key Performance Indicators (KPIs)
- Qualified meetings booked
- Pipeline value and growth rate
- Conversion rates across stages
- Sales cycle time
- Forecast accuracy
- CRM data completeness, adoption, and hygiene
Qualifications Experience
- 4–8+ years in Sales Operations or similar role
- Experience supporting outbound sales teams
- Proven track record in process optimisation and reporting
Skills & Competencies
- Strong analytical and reporting skills
- Experience with HubSpot is a mandatory qualification.
- Process-driven and detail-oriented
- Strong communication and stakeholder management
- Commercial awareness
Tools & Systems
- HubSpot, Google Sheets/Excel, Apollo, LinkedIn Sales Navigator
What Success Looks Like in 90 Days
- Structured CRM pipeline with accurate data
- Clear reporting dashboards are used by leadership
- Improved SDR tracking and accountability
- Resolved key bottlenecks in the sales funnel
Why Join Serve First CX
- High-growth company with global clients
- Opportunity to shape and scale the sales function
- Collaborative and performance-driven culture
- Direct impact on revenue and growth
Sales Operations Specialist in Milton Keynes employer: Serve First Limited
Serve First CX is an exceptional employer that fosters a collaborative and performance-driven culture, making it an ideal place for a Sales Operations Specialist to thrive. With a focus on employee growth and the opportunity to shape and scale the sales function, you will have a direct impact on revenue and growth while working with global clients in a high-growth environment. The company prioritises operational excellence and provides the tools and insights necessary for success, ensuring that every team member can contribute meaningfully to the organisation's objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Specialist in Milton Keynes
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Specialist at Serve First Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Serve First Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Specialist in Milton Keynes
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Serve First Limited:When writing your cover letter, make sure to tailor your message specifically for Serve First Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Serve First Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Serve First Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Serve First Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Serve First Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
