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For Companies At a Glance
- Tasks: Engage with senior decision-makers and book discovery calls to drive sales.
- Company: Fast-growing customer experience provider with a dynamic culture.
- Benefits: Competitive salary, uncapped commission, hybrid work, and team socials.
- Other info: Clear progression path to Account Executive roles within 18 months.
- Why this job: Accelerate your sales career with real impact in a thriving industry.
- Qualifications: Self-starter with strong communication skills; previous sales experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Serve First CX is a fast-growing customer experience (CX) provider, backed by £4.6M in growth funding. We partner with some of the UK's best-known brands across retail, hospitality, leisure, facilities management, and healthcare helping them deliver operational excellence, retain customers, and grow revenue. With a strong pipeline and fresh funding, we're scaling quickly and are looking for ambitious Sales Development Representatives (SDRs) to accelerate their career in B2B sales. This role will focus on our soon-to-be-launched Client Connect - a digital business reviews platform for enterprise B2B companies. We help clients reduce churn and unlock growth opportunities by transforming quarterly business reviews (QBRs) and ongoing feedback into actionable insights. This isn't high-volume, generic telesales. You'll be speaking with senior operators across enterprise and multi-site businesses about real commercial challenges.
What You'll Be Doing
- Prospecting and engaging with senior decision-makers (Operations Directors, CX Leaders, HR Directors, Marketing Managers) across multiple industries.
- Running multi-touch outreach campaigns (calls, LinkedIn, email, voicemail) to create meaningful conversations.
- Qualifying leads against our ideal customer profile (ICP) and booking discovery calls for Account Executives.
- Using HubSpot to track activity, manage pipelines, and refine outbound sequences.
- Being the first point of contact for prospects creating curiosity and excitement about our solutions.
Why join Serve First CX?
- Proven tech & innovation: Alongside Client Connect, our ecosystem includes AI-powered next-gen feedback terminals, AuditPro:360, mystery shopping and Helpdesk solutions tools that solve real business problems, fast.
- Clear career path: High performers can progress to Account Executive roles within 18 months.
- Culture: A tight-knit team that thrives on energy, curiosity, and accountability - no micromanagement, just the support to win.
What We Are Looking For
- A self-starter hungry to build a sales career.
- Confident, articulate communicator with a consultative approach.
- Resilient, target-driven, and comfortable with high outbound activity (30 to 50 quality calls a day).
- Curious about business problems, you lead with the prospects' pain points, not the product.
- Previous SDR, telesales, or customer-facing experience is ideal, but we're open to graduates or career changers with the right mindset.
What Success Looks Like
- Booking 8+ qualified discovery calls per month.
- Maintaining consistent activity levels across calls, LinkedIn, and email.
- Building relationships with our Dream 500 target accounts.
- Contributing directly to Serve First CX's growth as we scale into new sectors.
Perks
- £30K base salary + uncapped commission.
- Hybrid working (office 2-3 days per week after training).
- Quarterly team socials and incentives.
- Clear progression opportunities in a high-growth scale-up.
If you're hungry to learn fast, develop world-class sales skills, and join one of the UK's fastest-growing CX innovators - we'd love to hear from you.
Sales Development Representative (SDR) employer: Serve First CX
Contact Detail:
Serve First CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative (SDR)
✨Tip Number 1
Get to know the company inside out! Research Serve First CX and understand their products, especially Client Connect. This will help you tailor your conversations and show genuine interest when you reach out to prospects.
✨Tip Number 2
Leverage LinkedIn like a pro! Connect with decision-makers in your target industries and engage with their content. A personalised message can go a long way in making that first impression count.
✨Tip Number 3
Practice your pitch! Role-play with friends or family to refine your approach. Focus on leading with the prospect's pain points rather than jumping straight into product features – it’s all about them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Serve First CX.
We think you need these skills to ace Sales Development Representative (SDR)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Development Representative role. Highlight any relevant experience, especially in B2B sales or customer-facing roles, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your skills align with what we’re looking for and why you’re excited about helping clients unlock growth opportunities.
Showcase Your Curiosity: We love candidates who are curious about business challenges. In your application, share examples of how you've approached problem-solving in the past. This will show us that you understand the consultative approach we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Serve First CX!
How to prepare for a job interview at Serve First CX
✨Know Your Stuff
Before the interview, make sure you understand Serve First CX's offerings, especially the Client Connect platform. Familiarise yourself with how it helps businesses tackle their challenges. This will show your genuine interest and help you engage in meaningful conversations.
✨Practice Your Pitch
As an SDR, you'll need to communicate effectively with senior decision-makers. Practice articulating your thoughts clearly and confidently. Role-play common scenarios or objections you might face during calls, so you're ready to handle them smoothly in the interview.
✨Show Your Curiosity
Demonstrate your curiosity about business problems during the interview. Prepare questions that reflect your understanding of the industry and the challenges potential clients face. This will highlight your consultative approach and eagerness to learn.
✨Highlight Your Resilience
Sales can be tough, so be ready to share examples of how you've overcome challenges in previous roles or experiences. Whether it's handling rejection or maintaining motivation, showcasing your resilience will resonate well with the interviewers.