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- Tasks: Engage with decision-makers and create meaningful conversations to drive sales.
- Company: Fast-growing customer experience provider with exciting growth opportunities.
- Benefits: Competitive salary, uncapped commission, hybrid work, and team socials.
- Why this job: Kickstart your sales career in a dynamic environment with real impact.
- Qualifications: Self-starter with strong communication skills; previous sales experience is a plus.
- Other info: Join a company redefining customer experience and enjoy clear progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Sales Development Representative (SDR) – Serve First CX
Location: Milton Keynes / Hybrid
Salary: Competitive + uncapped commission + benefits
Start date: Immediate
About Serve First CX: Serve First CX is a fast-growing customer experience (CX) provider backed by £4.6M in growth funding. We partner with some of the UK’s best-known brands across retail, hospitality, leisure, facilities management, and healthcare to deliver operational excellence, retain customers, and grow revenue.
What You\’ll Be Doing
- Prospecting and engaging with senior decision‑makers (Operations Directors, CX Leaders, HR Directors, Marketing Managers) across multiple industries.
- Running multi‑touch outreach campaigns (calls, LinkedIn, email, voicemail) to create meaningful conversations.
- Qualifying leads against our ideal customer profile (ICP) and booking discovery calls for Account Executives.
- Using HubSpot to track activity, manage pipelines, and refine outbound sequences.
- Being the first point of contact for prospects and creating curiosity and excitement about our solutions.
Why Join Serve First CX?
- Proven tech & innovation: Alongside Client Connect, our ecosystem includes AI‑powered next‑gen feedback terminals, AuditPro:360, mystery shopping and Helpdesk solutions tools that solve real business problems fast.
- Clear career path: High performers can progress to Account Executive roles within 18 months.
- Culture: A tight‑knit team that thrives on energy, curiosity and accountability – no micromanagement, just support to win.
What We\’re Looking For
- A self‑starter hungry to build a sales career.
- Confident, articulate communicator with a consultative approach.
- Resilient, target‑driven, and comfortable with high outbound activity (30‑50 quality calls a day).
- Curious about business problems, you lead with the prospect’s pain points, not the product.
- Previous SDR, telesales, or customer‑facing experience is ideal, but we’re open to graduates or career changers with the right mindset.
What Success Looks Like
- Booking 8+ qualified discovery calls per month.
- Maintaining consistent activity levels across calls, LinkedIn, and email.
- Building relationships with our Dream 500 target accounts.
- Contributing directly to Serve First CX’s growth as we scale into new sectors.
Perks
- £30K base salary + uncapped commission
- Hybrid working (office 2‑3 days per week after training)
- Quarterly team socials and incentives
- Clear progression opportunities in a high‑growth scale‑up
Apply Now
If you’re hungry to learn fast, develop world‑class sales skills and join one of the UK’s fastest‑growing CX innovators – we’d love to hear from you.
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Sales Development Representative (SDR) employer: Serve First CX
Contact Detail:
Serve First CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative (SDR)
✨Tip Number 1
Get to know the company inside out! Research Serve First CX and understand our Client Connect solution. This will help you tailor your conversations and show genuine interest when you reach out to prospects.
✨Tip Number 2
Leverage LinkedIn like a pro! Connect with decision-makers in your target industries and engage with their content. This not only builds your network but also keeps you on their radar when you're ready to reach out.
✨Tip Number 3
Practice your pitch! Whether it’s over the phone or via email, having a clear and engaging message is key. Role-play with friends or use StudySmarter resources to refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your initial outreach, send a friendly reminder if you haven’t heard back. Persistence shows your commitment and can make all the difference in booking those discovery calls.
We think you need these skills to ace Sales Development Representative (SDR)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Development Representative role. Highlight any relevant experience, especially in sales or customer-facing roles, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your skills align with what we’re looking for and why you’re excited about helping clients unlock growth opportunities.
Showcase Your Research Skills: We love candidates who do their homework! Demonstrate your understanding of our Client Connect solution and how it can benefit potential clients. This shows us you’re genuinely interested and ready to engage with senior decision-makers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Serve First CX
✨Know Your Product Inside Out
Before the interview, make sure you understand Serve First CX's Client Connect solution and how it benefits businesses. Familiarise yourself with the features and potential pain points it addresses. This will help you speak confidently about the product and show your genuine interest in what they offer.
✨Research the Company and Its Clients
Take some time to learn about Serve First CX and its partnerships with well-known brands. Understanding their client base and the industries they serve will allow you to tailor your responses and demonstrate how you can contribute to their growth and success.
✨Prepare for Role-Specific Questions
Expect questions that assess your sales skills and experience, especially around prospecting and engaging with decision-makers. Think of examples from your past experiences or hypothetical scenarios where you successfully qualified leads or booked discovery calls. This will showcase your ability to thrive in a target-driven environment.
✨Show Your Resilience and Curiosity
As an SDR, resilience is key. Be ready to discuss how you've handled rejection or challenges in previous roles. Additionally, express your curiosity about business problems and how you approach understanding a prospect's needs. This will highlight your consultative approach and align with what Serve First CX is looking for.
