At a Glance
- Tasks: Oversee mystery shopper database and ensure timely programme delivery.
- Company: Serve First is a fast-growing tech startup transforming customer experiences with AI-powered insights.
- Benefits: Enjoy hybrid working, competitive salary, and a dedicated learning budget.
- Other info: Must work onsite in Milton Keynes for at least 3 days a week.
- Why this job: Join a values-driven team where your contributions are recognised and impactful.
- Qualifications: Experience in managing consumer databases and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Serve First
Serve First is redefining how businesses deliver exceptional customer experiences.
We don't just collect feedback, we turn it into actionable insights, ready-made plans and automated workflows that help frontline teams respond faster, smarter and more effectively than their competition.
Our AI-powered platform is trusted by some of the UK and Europe's leading enterprise brands.
Our Values
- Customer First we place the customer at the heart of every decision
- Integrity Always we act with honesty, transparency and accountability
- Innovate & Simplify we challenge the status quo and seek smarter ways to work
- One Team, Act Fast we collaborate seamlessly, move quickly and deliver results
The Role
We're looking for a proactive and organised co-ordinator to oversee and manage our database of mystery shoppers to ensure a seamless delivery of our mystery shopping programmes.
Reporting to the Operations Manager, this role is critical in ensuring programmes are completed in a timely, accurate and efficient manner and to the highest quality standards.
Specifically, this role will:
- Manage and resolve shopper queries, including visit-specific and general enquiries
- Ensure full allocation of mystery visits to shoppers and proactively encourage shoppers to complete assignments
- Monitor and ensure the timely delivery of shopper reports, following up on outstanding submissions
- Build and maintain strong relationships with shoppers, communicating professionally via phone, email and platform tools
- Lead and manage our team of validators, ensuring all shopper reports are quality checked and communicate with shoppers to resolve any queries arising.
- Work with the finance team to manage any payment-related queries for shoppers or validators.
- Collaborate with cross-functional teams to ensure programme success
- Work with the marketing team to create a shopper recruitment programme when required
- Post on Social Media forums about job opportunities
- Continuously improve processes to drive efficiency and enhance the shopper experience
About You
We're seeking someone who's highly organised, solutions driven and confident working in a fast paced environment. You'll be the point of contact for hundreds of shoppers, so clear communication and relationship building skills are key. You will want to take ownership of the Mystery Shopping area, working alongside the rest of the Operations team.
Skills
- Experience managing a database of consumers, ideally in a mystery shopping or customer feedback environment
- Familiarity with Shopmetrics an advantage
- Excellent written and verbal communication skills
- Highly organised, deadline-driven and able to manage multiple tasks simultaneously
- Proactive problem solver
- Collaborative, commercially aware and eager to learn
- Must be able to work onsite in Milton Keynes for a minimum of 3 days per week with full time onsite during the onboarding phase.
Why Join Serve First?
- Rapidly growing, fully funded UK tech startup
- Competitive salary
- Hybrid working with HQ in Milton Keynes
- Dedicated learning & development budget
- Career progression opportunities
- High-trust, values-led culture where your impact will be visible and recognised
#J-18808-Ljbffr
Mystery Shopper Coordinator in Milton Keynes employer: Serve First CX
Serve First CX is an exceptional employer located in the vibrant city of Milton Keynes, offering a dynamic work culture that prioritises collaboration and client satisfaction. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team dedicated to delivering outstanding service. With a focus on innovation and continuous improvement, working here means being at the forefront of client success in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mystery Shopper Coordinator in Milton Keynes
✨Tip Number 1
Familiarise yourself with the mystery shopping industry and the specific needs of Serve First. Understanding their customer-first approach and how they leverage AI for insights will help you align your skills with their values.
✨Tip Number 2
Network with current or former employees of Serve First on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with insider knowledge and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss your organisational and communication skills in detail during the interview. Think of specific examples where you've successfully managed multiple tasks or resolved shopper queries effectively.
✨Tip Number 4
Showcase your proactive problem-solving abilities by preparing a few ideas on how you would improve the mystery shopping process at Serve First. This demonstrates your initiative and commitment to enhancing the shopper experience.
We think you need these skills to ace Mystery Shopper Coordinator in Milton Keynes
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Mystery Shopper Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV:Customise your CV to highlight relevant experience in managing databases, customer feedback, or mystery shopping. Use specific examples that demonstrate your organisational skills and ability to communicate effectively.
Craft a Compelling Cover Letter:Write a cover letter that reflects your understanding of Serve First's values and how you embody them. Mention your proactive approach and problem-solving skills, and explain why you're excited about the opportunity to contribute to their mission.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Serve First CX
✨Understand the Company Values
Before your interview, make sure you understand Serve First's core values: Customer First, Integrity Always, Innovate & Simplify, and One Team, Act Fast. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these principles in action.
✨Showcase Your Organisational Skills
As a Mystery Shopper Coordinator, you'll need to manage multiple tasks and maintain a database of shoppers. During the interview, highlight your organisational skills by discussing specific tools or methods you've used in the past to keep track of projects and deadlines. This will show that you're capable of handling the demands of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and communication skills. Think of situations where you've had to resolve conflicts or manage shopper queries effectively. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Collaborative Spirit
Since the role involves working with cross-functional teams, be ready to discuss your experience collaborating with others. Share examples of how you've worked with different departments or team members to achieve a common goal, emphasising your ability to communicate professionally and build strong relationships.
