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For Companies At a Glance
- Tasks: Create stunning visuals that tell our brand story and drive marketing success.
- Company: Join a fast-growing tech company transforming customer experience with AI.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape the future of a high-growth SaaS brand and make your mark.
- Qualifications: Strong portfolio in brand design, creativity, and collaboration skills.
- Other info: Be part of a dynamic team with a collaborative culture and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Onsite – Milton Keynes
Department: Marketing
Reports to: Head of Marketing
About Serve First
Serve First is dedicated to transforming businesses through exceptional customer experience. We don’t just help companies gather feedback we help them act on it. Our AI-powered platform transforms customer data into actionable insights, ready-made plans, and automated workflows that empower frontline teams to respond faster and smarter. Backed by a recent £4.6m funding round we are now scaling fast across the UK, EU and US. Marketing is expected to be a major driver in our growth.
Our Values
- Customer First
- Integrity Always
- Innovate & Simplify
- One Team, Act Fast
The Role
We are looking for a Brand & Marketing Designer to join our growing team and become the visual storyteller behind Serve First’s expansion. This role is ideal for designers who enjoy combining creativity with execution delivering high-impact marketing and product assets while helping to shape a growing tech brand, turning complex software, customer experience concepts, and product stories into clear, engaging, and memorable visuals. This is a unique opportunity to shape and scale our brand identity across digital and offline touchpoints, creating designs that inspire, engage, and drive measurable growth.
What You’ll Do
Brand Identity and Storytelling
- Shape and evolve our visual identity to reflect a growing Tech / SaaS brand
- Translate complex AI and CX concepts into compelling design narratives.
- Be the custodian of our brand making sure every asset, from campaigns to product marketing, reflects our identity and is delivered to the highest standard.
Marketing Design
- Produce high-impact campaign assets, launches, presentations, reports, papers, sales collateral and other content
- Create engaging social media graphics, infographics, simple animations, and video assets that boost engagement.
Web & Digital Experience
- Collaborate on website design, landing pages, and digital experiences
- Ensure consistency of visual language across product-adjacent marketing touchpoints.
Event & Campaign Support
- Design event booths, trade show materials, and launch visuals that create standout brand moments.
- Partner with marketing and sales teams to deliver integrated campaigns.
What We’re Looking For
Typically 35 years’ experience in brand or marketing design (but we care more about the strength of your portfolio than the exact number of years (SaaS/ tech is a huge plus).
- Portfolio that shows strength in campaigns, product storytelling, and digital design.
- Professional skills in Canva + Adobe Creative Suite.
- Motion skills = bonus.
- Fast, collaborative, and hungry to grow into brand strategy.
- Understanding of html.
Portfolio Requirement
Please include a link to your online portfolio within your CV or cover letter. Alternatively upload a PDF/slide deck showcasing your work as part of your application. Applications without a portfolio cannot be considered.
About You
To be successful in this role, you must be able to demonstrate our values:
- Customer First — You put internal and external customers at the heart of everything you do, listening closely, solving proactively, and delivering solutions that make a meaningful impact.
- Integrity Always — You act with honesty, transparency, and respect. You take ownership, do the right thing even when it’s hard and hold yourself and others accountable.
- Innovate & Simplify — You challenge the status quo and look for smarter, faster, and more efficient ways to work. You embrace creativity and focus on what truly matters.
- One Team, Act Fast — You work across teams, align quickly on goals, and adapt fast to drive results.
Why Join Serve First CX?
- You’ll be instrumental in shaping the brand of a high-growth tech / SaaS scale-up.
- Be part of a fast-growing company backed by £4.6M investment and expanding rapidly across multiple industries.
- Work with leading brands in retail, hospitality, leisure, and facilities management.
- Opportunity to learn from a senior team with 20+ years’ experience in customer experience innovation.
- Collaborative culture. Work with a team driven by our values: Customer First, Integrity Always, Innovate & Simplify, One Team Act Fast.
While the role is onsite, there is scope for hybrid, flexible working with real opportunities for growth in marketing, sales, and product.
If you want your designs to shape the future of SaaS and AI-driven customer experience, let’s talk.
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Brand & Marketing Designer employer: Serve First CX
Contact Detail:
Serve First CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand & Marketing Designer
✨Tip Number 1
Get your portfolio in tip-top shape! Make sure it showcases your best work, especially projects that highlight your skills in brand storytelling and digital design. Remember, this is your chance to shine, so pick pieces that really reflect your creativity and ability to simplify complex ideas.
✨Tip Number 2
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Don’t be shy about sharing your passion for design and how you can contribute to a brand's growth—people love to see enthusiasm!
✨Tip Number 3
Prepare for interviews by researching Serve First and understanding their values. Think about how your design philosophy aligns with their mission of customer-first innovation. Be ready to discuss how you can help elevate their brand identity and create engaging visuals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our exciting journey in transforming customer experiences.
We think you need these skills to ace Brand & Marketing Designer
Some tips for your application 🫡
Show Off Your Portfolio: Make sure to include a link to your online portfolio in your CV or cover letter. We want to see your best work, so don’t hold back! If you prefer, you can also upload a PDF or slide deck showcasing your designs.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Brand & Marketing Designer role. Highlight your experience with SaaS and tech, and make sure to reflect our values in your application. We love seeing how you align with what we stand for!
Be Creative and Engaging: Remember, this is a creative role! Use your design skills to make your application visually appealing. Think about how you can present your information in a way that stands out and showcases your storytelling abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Serve First CX
✨Showcase Your Portfolio
Make sure to have your portfolio ready and easily accessible. Highlight projects that demonstrate your ability to create engaging visuals, especially in the tech or SaaS space. This is your chance to show how you can translate complex concepts into compelling designs.
✨Understand the Brand Values
Familiarise yourself with Serve First's values: Customer First, Integrity Always, Innovate & Simplify, One Team, Act Fast. Be prepared to discuss how your design philosophy aligns with these values and provide examples from your past work that reflect this alignment.
✨Prepare for Design Challenges
Expect to face design challenges during the interview. Think about how you would approach creating a campaign asset or a brand identity piece for Serve First. Practising these scenarios will help you articulate your thought process and creativity under pressure.
✨Collaborative Mindset
Since the role involves working closely with marketing and sales teams, be ready to discuss your experience in collaborative projects. Share examples of how you've worked across teams to deliver integrated campaigns and how you adapt quickly to achieve results.
