At a Glance
- Tasks: Drive sales of innovative customer experience solutions and manage the entire sales cycle.
- Company: Serve First transforms businesses with AI-driven insights and actionable feedback solutions.
- Benefits: Enjoy a competitive salary, uncapped commission, and a flexible, remote-friendly culture.
- Why this job: Join a fast-growing company where you can shape customer experiences and make a real impact.
- Qualifications: 3+ years in B2B sales, preferably in CX, SaaS, or consultancy; consultative selling skills required.
- Other info: Collaborate directly with leadership and access cutting-edge technology to drive business transformation.
The predicted salary is between 36000 - 60000 Β£ per year.
Serve First is dedicated to transforming businesses through exceptional customer experience. We don\βt just help companies gather feedback we help them act on it. Our platform turns customer and employee data into AI-generated insights, ready-made action plans, and automated workflows, empowering frontline teams to respond faster, smarter, and more effectively. We work with multi-site brands across hospitality, retail, leisure, and healthcare, helping them identify what to focus on first and guiding them through meaningful change. With built-in AI and our KnowledgeBase modules, our solutions ensure the next best actions are clear, achievable, and always connected to measurable outcomes.
The Role
As a high-performing Account Executive, you\\\βll play a key role in our growth.
- Sell the full Serve First suite: customer satisfaction surveys & feedback solutions, mystery shopping, AI-powered feedback analytics, digital surveys, action planning tools, and advisory services
- Own the sales cycle from prospecting to close, with full autonomy
- Collaborate closely with the Chief Revenue Officer (CRO) on targeting and strategy
- Partner with the Head of Marketing to align campaigns and messaging
- Work hand-in-hand with our SDRs to convert inbound and outbound leads
- Engage senior stakeholders in Operations, Marketing, HR, and CX roles
- Drive revenue through consultative, solution-focused selling that delivers clear business impact
About You
We\\\βre looking for someone who:
- Has at least 3 years of B2B sales experience (CX, SaaS, or consultancy sales preferred)
- Thrives in a consultative sales environment and excels with senior-level buyers
- Is motivated by value-driven conversations and solving real business problems
- Brings energy, independence, and commercial acumen to every deal
- Wants to play a part in shaping how customers experience transformation, not just reporting on it
What We Offer
- Competitive base salary with aggressive, uncapped commission and generous benefits package
- Direct collaboration with the CRO and leadership team
- Flexible, hybrid working culture
- A chance to influence the commercial direction of a fast-growing CX company
- Access to innovative technology that changes how businesses take action on feedback
Ready to Make an Impact? If you\\\βre excited by helping businesses move from analysis to action and want to sell tools that make a real difference β we\\\βd love to hear from you.
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Account Executive employer: Serve First CX
Contact Detail:
Serve First CX Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Account Executive
β¨Tip Number 1
Familiarise yourself with Serve First's platform and its unique features. Understanding how our AI-generated insights and action plans work will allow you to speak confidently about the product during interviews and demonstrate your ability to sell it effectively.
β¨Tip Number 2
Network with professionals in the customer experience and SaaS industries. Engaging with current or former employees on platforms like LinkedIn can provide valuable insights into the company culture and sales strategies that resonate well with clients.
β¨Tip Number 3
Prepare for role-play scenarios that showcase your consultative selling skills. Since the role involves engaging senior stakeholders, practice articulating how you would approach value-driven conversations and solve real business problems.
β¨Tip Number 4
Stay updated on industry trends in customer experience and feedback solutions. Being knowledgeable about the latest developments will not only impress interviewers but also help you position Serve First as a leader in the market during discussions.
We think you need these skills to ace Account Executive
Some tips for your application π«‘
Understand the Company: Before applying, take some time to understand Serve First's mission and values. Familiarise yourself with their customer experience solutions and how they empower businesses. This knowledge will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your B2B sales experience, particularly in customer experience, SaaS, or consultancy. Provide specific examples of how you've successfully engaged senior stakeholders and driven revenue through consultative selling.
Showcase Your Skills: Demonstrate your consultative sales skills and ability to solve business problems in your application. Use metrics and achievements to illustrate your impact in previous roles, showing how you can contribute to Serve First's growth.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your experience and skills to the role of Account Executive. Express your enthusiasm for helping businesses transform through exceptional customer experiences and how you align with Serve First's goals.
How to prepare for a job interview at Serve First CX
β¨Understand the Product Suite
Familiarise yourself with Serve First's offerings, including customer satisfaction surveys and AI-powered feedback analytics. Being able to discuss these products confidently will show your genuine interest and understanding of how they can benefit potential clients.
β¨Demonstrate Consultative Selling Skills
Prepare to showcase your experience in consultative sales. Think of examples where you've successfully engaged senior stakeholders and solved real business problems, as this aligns perfectly with what Serve First is looking for.
β¨Align with Company Values
Research Serve First's mission to transform businesses through exceptional customer experience. Be ready to articulate how your personal values and work ethic align with their commitment to delivering measurable outcomes for clients.
β¨Prepare Questions for Leadership
Since you'll be collaborating closely with the Chief Revenue Officer and other leaders, prepare insightful questions about their vision for the company and how you can contribute. This shows your proactive approach and eagerness to be part of the team.