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For Companies At a Glance
- Tasks: Drive sales by selling innovative customer experience solutions and collaborating with leadership.
- Company: Join a fast-growing company transforming businesses through exceptional customer experiences.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous benefits.
- Other info: Work in a dynamic environment with opportunities to shape the future of customer experience.
- Why this job: Make a real impact by helping businesses turn feedback into action.
- Qualifications: 3+ years of B2B sales experience, especially in CX or SaaS.
The predicted salary is between 40000 - 50000 £ per year.
Serve First is dedicated to transforming businesses through exceptional customer experience. We don't just help companies gather feedback; we help them act on it. Our platform turns customer and employee data into AI-generated insights, ready-made action plans, and automated workflows, empowering frontline teams to respond faster, smarter, and more effectively. We work with multi-site brands across hospitality, retail, leisure, and healthcare, helping them identify what to focus on first and guiding them through meaningful change. With built-in AI and our KnowledgeBase modules, our solutions ensure the next best actions are clear, achievable, and always connected to measurable outcomes.
The Role
- Sell the full Serve First suite: customer satisfaction surveys & feedback solutions, mystery shopping, AI-powered feedback analytics, digital surveys, action planning tools, and advisory services.
- Own the sales cycle from prospecting to close, with full autonomy.
- Collaborate closely with the Chief Revenue Officer (CRO) on targeting and strategy.
- Partner with the Head of Marketing to align campaigns and messaging.
- Work hand-in-hand with our SDRs to convert inbound and outbound leads.
- Engage senior stakeholders in Operations, Marketing, HR, and CX roles.
- Drive revenue through consultative, solution-focused selling that delivers clear business impact.
About You
- Has at least 3 years of B2B sales experience (CX, SaaS, or consultancy sales preferred).
- Thrives in a consultative sales environment and excels with senior-level buyers.
- Is motivated by value-driven conversations and solving real business problems.
- Brings energy, independence, and commercial acumen to every deal.
- Wants to play a part in shaping how customers experience transformation, not just reporting on it.
What We Offer
- Competitive base salary with aggressive, uncapped commission and generous benefits package.
- Direct collaboration with the CRO and leadership team.
- Flexible, hybrid working culture.
- A chance to influence the commercial direction of a fast-growing CX company.
- Access to innovative technology that changes how businesses take action on feedback.
Ready to Make an Impact? If you're excited by helping businesses move from analysis to action and want to sell tools that make a real difference - we'd love to hear from you.
Account Executive employer: Serve First CX
Contact Detail:
Serve First CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Executive role.
✨Tip Number 2
Practice your pitch! You need to be able to sell yourself just like you would sell Serve First’s solutions. Prepare a short, engaging summary of your experience and how it aligns with the role. Make it memorable!
✨Tip Number 3
Research, research, research! Know everything you can about Serve First and its offerings. Understand the customer experience landscape and be ready to discuss how you can contribute to their mission of transforming businesses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Serve First team. Don’t miss out!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Account Executive role. Highlight your B2B sales experience, especially in CX or SaaS, and showcase how you've driven value in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer experiences and how your consultative selling approach can make a difference at Serve First.
Showcase Your Achievements: Quantify your successes in previous roles. Whether it's revenue growth, client retention, or successful campaigns, numbers speak volumes and help us see the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Serve First CX
✨Know Your Stuff
Before the interview, dive deep into Serve First's offerings. Familiarise yourself with their customer satisfaction surveys, AI-powered analytics, and action planning tools. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their needs.
✨Showcase Your Sales Skills
Prepare to discuss specific examples from your B2B sales experience. Highlight instances where you've successfully engaged senior stakeholders or driven revenue through consultative selling. Use metrics to demonstrate your impact, as numbers speak volumes in sales.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Serve First's approach to customer experience transformation and how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Emphasise Your Independence and Energy
Serve First values autonomy and energy in their Account Executives. Be ready to share how you've taken initiative in past roles and how your proactive approach has led to successful outcomes. This will resonate well with their culture and expectations.