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- Tasks: Shape user experiences and optimise B2B workflows with innovative design.
- Company: Fast-moving startup transforming customer feedback into actionable insights.
- Benefits: Competitive salary, generous holiday, and top-notch equipment.
- Other info: Collaborative culture with opportunities for growth and innovation.
- Why this job: Own the product experience and make a real impact in a dynamic environment.
- Qualifications: 5+ years in B2B SaaS design with a strong portfolio.
The predicted salary is between 36000 - 60000 £ per year.
Serve First is a fast-moving, well-funded start-up turning customer feedback into live dashboards and AI-driven alerts.
Roadmap: Overhaul user journeys, add a design system, and launch new AI-powered workflows.
What you’ll do:
- Shape end-to-end UX.
- Map and optimise critical B2B workflows (survey creation, analytics, alerting).
- Create product journey maps, wireframes, and interactive prototypes.
- Own the design system.
- Define UI patterns, components, and accessibility rules in Figma; partner with engineering for pixel-perfect implementation.
- Drive user research.
- Plan and run interviews, usability tests, and feedback sessions with enterprise customers; translate insights into actionable design changes.
- Iterate relentlessly. Ship small, test, and improve.
- Use data (Heap, GA, in-app analytics) and qualitative feedback to refine flows.
- Collaborate cross-functionally. Work side-by-side with Product, Backend, and Frontend teams; clarify requirements, hand off specs, review builds.
- Leverage AI wisely. Use AI design/copy tools to accelerate work, but validate everything - you own the outcome.
- Document everything. Keep flows, components, and rationale well documented for the distributed team.
Must Haves:
- 5+ years designing complex B2B SaaS products (dashboards, workflows, admin interfaces).
- Portfolio that shows user-centred process from research to prototypes to shipped UI.
- Strong UX research chops: interviews, surveys, usability tests, heuristic reviews.
- Mastery of Figma (or Sketch/Adobe XD/etc.) and prototyping tools.
- Comfortable working with design systems and handing off to React engineers.
- Solid grasp of accessibility (WCAG) and responsive design principles.
Hybrid in Milton Keynes, at least 2 days a week. Standard UK pension, 20 days holiday + public holidays. Generous kit.
UX / UI Product Designer employer: Serve First CX Limited
Contact Detail:
Serve First CX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX / UI Product Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance to chat with hiring managers, be ready to discuss your projects and the thought process behind them.
✨Tip Number 3
Prepare for interviews by practising common UX/UI questions and scenarios. Think about how you’d tackle real-world problems and be ready to share your insights on user research and design iterations.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from passionate candidates who are eager to join our team. It shows initiative and helps us get to know you better.
We think you need these skills to ace UX / UI Product Designer
Some tips for your application 🫡
Showcase Your Portfolio: Make sure to include a link to your portfolio that highlights your user-centred design process. We want to see how you've tackled complex B2B SaaS products and the impact of your designs.
Tailor Your Application: When applying, customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how you align with our mission and values!
Highlight Your Research Skills: Since strong UX research chops are a must-have, be sure to detail your experience with interviews, usability tests, and how you've translated insights into actionable design changes. We want to know how you iterate based on feedback!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Serve First CX Limited
✨Know Your Portfolio Inside Out
Make sure you can talk confidently about your past projects. Highlight how you've shaped user experiences and the impact of your designs. Be ready to discuss specific challenges you faced and how you overcame them.
✨Understand the Company’s Product
Dive deep into Serve First's offerings. Familiarise yourself with their dashboards and AI-driven alerts. Think about how you would approach optimising their user journeys and be prepared to share your ideas during the interview.
✨Prepare for User Research Questions
Since user research is key for this role, brush up on your methods. Be ready to discuss how you plan and conduct interviews, usability tests, and how you translate feedback into actionable design changes. Share examples from your experience.
✨Showcase Your Collaboration Skills
This role involves working closely with cross-functional teams. Prepare examples that demonstrate your ability to collaborate effectively with product managers and engineers. Highlight any experiences where you clarified requirements or reviewed builds.