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- Tasks: Engage with senior decision-makers and book discovery calls to drive sales.
- Company: Fast-growing customer experience provider with a dynamic culture.
- Benefits: Competitive salary, uncapped commission, hybrid work, and team socials.
- Other info: Clear progression path to Account Executive roles within 18 months.
- Why this job: Accelerate your sales career in a supportive, innovative environment.
- Qualifications: Self-starter with strong communication skills; previous sales experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Serve First CX is a fast-growing customer experience (CX) provider, backed by £4.6M in growth funding. We partner with some of the UK's best-known brands across retail, hospitality, leisure, facilities management, and healthcare helping them deliver operational excellence, retain customers, and grow revenue. With a strong pipeline and fresh funding, we’re scaling quickly and are looking for ambitious Sales Development Representatives (SDRs) to accelerate their career in B2B sales.
This role will focus on our soon-to-be-launched Client Connect - a digital business reviews platform for enterprise B2B companies. We help clients reduce churn and unlock growth opportunities by transforming quarterly business reviews (QBRs) and ongoing feedback into actionable insights. This isn't high-volume, generic telesales. You’ll be speaking with senior operators across enterprise and multi-site businesses about real commercial challenges.
What you’ll be doing:
- Prospecting and engaging with senior decision-makers (Operations Directors, CX Leaders, HR Directors, Marketing Managers) across multiple industries.
- Running multi-touch outreach campaigns (calls, LinkedIn, email, voicemail) to create meaningful conversations.
- Qualifying leads against our ideal customer profile (ICP) and booking discovery calls for Account Executives.
- Using HubSpot to track activity, manage pipelines, and refine outbound sequences.
- Being the first point of contact for prospects creating curiosity and excitement about our solutions.
Why join Serve First CX?
- Proven tech & innovation: Alongside Client Connect, our ecosystem includes AI-powered next-gen feedback terminals, AuditPro:360, mystery shopping and Helpdesk solutions tools that solve real business problems, fast.
- Clear career path: High performers can progress to Account Executive roles within 18 months.
- Culture: A tight-knit team that thrives on energy, curiosity, and accountability - no micromanagement, just the support to win.
What we’re looking for:
- A self-starter hungry to build a sales career.
- Confident, articulate communicator with a consultative approach.
- Resilient, target-driven, and comfortable with high outbound activity (30 to 50 quality calls a day).
- Curious about business problems, you lead with the prospects' pain points, not the product.
- Previous SDR, telesales, or customer-facing experience is ideal, but we’re open to graduates or career changers with the right mindset.
What success looks like:
- Booking 8+ qualified discovery calls per month.
- Maintaining consistent activity levels across calls, LinkedIn, and email.
- Building relationships with our Dream 500 target accounts.
- Contributing directly to Serve First CX's growth as we scale into new sectors.
Perks:
- £30K base salary + uncapped commission.
- Hybrid working (office 2-3 days per week after training).
- Quarterly team socials and incentives.
- Clear progression opportunities in a high-growth scale-up.
If you’re hungry to learn fast, develop world-class sales skills, and join one of the UK's fastest-growing CX innovators - we’d love to hear from you.
Sales Development Representative (SDR) employer: Serve First CX Limited
Contact Detail:
Serve First CX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative (SDR)
✨Tip Number 1
Get to know the company inside out! Research Serve First CX and understand our products, especially Client Connect. This will help you tailor your conversations and show that you're genuinely interested in what we do.
✨Tip Number 2
Network like a pro! Use LinkedIn to connect with current employees and industry leaders. Engaging with them can give you insights into the company culture and even lead to referrals, which can be a game-changer in landing that SDR role.
✨Tip Number 3
Practice your pitch! Since you'll be speaking with senior decision-makers, make sure you can confidently discuss how our solutions tackle real business challenges. Role-play with friends or family to refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Serve First CX. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Development Representative (SDR)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Development Representative role. Highlight any relevant experience, especially in sales or customer-facing roles, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at Serve First CX and how your background aligns with our mission. Be genuine and let your personality come through.
Showcase Your Curiosity: In your application, demonstrate your curiosity about business challenges. Mention any specific industries you’re interested in and how you can help solve real problems for our clients. We love a proactive mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Serve First CX Limited
✨Know Your Audience
Before the interview, research Serve First CX and understand their mission, values, and the specific challenges they address in customer experience. Familiarise yourself with the Client Connect platform and think about how it can benefit potential clients. This will help you engage meaningfully with the interviewers.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, focusing on how you've successfully engaged with decision-makers. Be ready to share specific examples of how you've qualified leads or booked discovery calls. Highlight your consultative approach and how you’ve addressed client pain points in past roles.
✨Practice Multi-Touch Outreach
Since the role involves running multi-touch outreach campaigns, practice discussing how you would approach this. Think about how you'd use calls, LinkedIn, and emails to create meaningful conversations. You might even want to role-play a few scenarios to get comfortable with the different outreach methods.
✨Demonstrate Curiosity and Resilience
During the interview, show your curiosity about business problems and how you can help solve them. Be prepared to discuss how you handle rejection and maintain motivation in a high outbound activity environment. This will demonstrate that you have the right mindset for a Sales Development Representative.