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For Companies At a Glance
- Tasks: Shape user experiences and optimise B2B workflows with innovative design.
- Company: Fast-moving startup transforming customer feedback into actionable insights.
- Benefits: Competitive salary, hybrid work, generous holiday, and a budget for tools.
- Why this job: Own the product experience and make a real impact in a dynamic environment.
- Qualifications: 5+ years in B2B SaaS design with strong UX research skills.
- Other info: Join a small team where your contributions directly influence the product.
The predicted salary is between 36000 - 60000 £ per year.
Serve First is a fast-moving, well-funded start-up turning customer feedback into live dashboards and AI-driven alerts. 2025 roadmap: overhaul user journeys, add a design system, and launch new AI-powered workflows. You’ll own the end-to-end product experience and iterate fast - low bureaucracy, maximum autonomy.
What you’ll do:
- Shape end-to-end UX. Map and optimise critical B2B workflows (survey creation, analytics, alerting). Product journey maps, wireframes, and interactive prototypes.
- Own the design system. Define UI patterns, components, and accessibility rules in Figma; partner with engineering for pixel-perfect implementation.
- Drive user research. Plan and run interviews, usability tests, and feedback sessions with enterprise customers; translate insights into actionable design changes.
- Iterate relentlessly. Ship small, test, and improve. Use data (Heap, GA, in-app analytics) and qualitative feedback to refine flows.
- Collaborate cross-functionally. Work side-by-side with Product, Backend, and Frontend teams; clarify requirements, hand off specs, review builds.
- Leverage AI wisely. Use AI design/copy tools to accelerate work, but validate everything - you own the outcome.
- Document everything. Keep flows, components, and rationale well documented for the distributed team.
Must Haves:
- 5+ years designing complex B2B SaaS products (dashboards, workflows, admin interfaces).
- Portfolio that shows user-centred process from research to prototypes shipped UI.
- Strong UX research chops: interviews, surveys, usability tests, heuristic reviews.
- Mastery of Figma (or Sketch/Adobe XD/etc.) and prototyping tools.
- Comfortable working with design systems and handing off to React engineers.
- Solid grasp of accessibility (WCAG) and responsive design principles.
- Excellent written & verbal communication - async first.
Nice to Haves:
- Experience with customer feedback/survey or analytics platforms.
- Familiarity with React component libraries (Storybook, Chakra, MUI, etc.).
- Motion/interaction design skills (Lottie, Framer Motion).
- Basic HTML/CSS to tinker directly in code.
What We Offer:
- Competitive salary.
- Hybrid in Milton Keynes, at least 2 days a week.
- Standard UK pension, 20 days holiday + public holidays.
- Generous kit & software budget.
- Small team = direct impact on the product experience.
UX / UI Product Designer in Milton Keynes employer: Serve First CX Limited
Contact Detail:
Serve First CX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX / UI Product Designer in Milton Keynes
✨Tip Number 1
Get your portfolio in tip-top shape! Make sure it showcases your user-centred design process, from research to prototypes. Highlight any B2B SaaS projects you've worked on, especially those involving dashboards and workflows.
✨Tip Number 2
Network like a pro! Connect with other designers and professionals in the industry through LinkedIn or design meetups. Don't be shy about reaching out to people at Serve First; they might just have the inside scoop on upcoming opportunities.
✨Tip Number 3
Prepare for interviews by brushing up on your UX research skills. Be ready to discuss how you've conducted interviews, usability tests, and translated feedback into actionable design changes. Show them you can iterate fast and improve based on data!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our fast-moving team!
We think you need these skills to ace UX / UI Product Designer in Milton Keynes
Some tips for your application 🫡
Showcase Your Portfolio: Make sure to include a link to your portfolio that highlights your user-centred design process. We want to see how you've tackled complex B2B SaaS products and the impact of your designs.
Tailor Your Application: When applying, customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how your background aligns with our needs!
Highlight Your UX Research Skills: Don’t forget to emphasise your experience with user research methods like interviews and usability tests. We’re keen on candidates who can translate insights into actionable design changes.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and ensures you don’t miss out on any updates!
How to prepare for a job interview at Serve First CX Limited
✨Know Your Portfolio Inside Out
Make sure you can talk confidently about your past projects, especially those that showcase your user-centred design process. Be ready to explain the challenges you faced, how you conducted user research, and the impact your designs had on the product.
✨Familiarise Yourself with Their Product
Before the interview, take some time to explore Serve First's existing dashboards and workflows. Think about how you would approach their 2025 roadmap and be prepared to share your ideas on optimising user journeys and implementing a design system.
✨Prepare for User Research Questions
Since user research is a key part of the role, brush up on your techniques for conducting interviews and usability tests. Be ready to discuss how you translate insights into actionable design changes and how you’ve iterated on designs based on user feedback in the past.
✨Show Your Collaboration Skills
This role involves working closely with cross-functional teams, so be prepared to share examples of how you've successfully collaborated with product managers, engineers, and other designers. Highlight your communication skills and how you ensure everyone is aligned on project goals.