Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and manage our mystery shopper database for seamless programme delivery.
- Company: Join a rapidly growing UK tech startup focused on exceptional customer experiences.
- Benefits: Competitive salary, hybrid working, and dedicated learning budget.
- Other info: Great career progression opportunities in a values-led culture.
- Why this job: Make a real impact in a fast-paced environment while building strong relationships.
- Qualifications: Organised, solutions-driven, with excellent communication skills.
The predicted salary is between 13 - 16 £ per hour.
About Serve First
Serve First is redefining how businesses deliver exceptional customer experiences. We don’t just collect feedback, we turn it into actionable insights, ready-made plans and automated workflows that help frontline teams respond faster, smarter and more effectively than their competition. Our AI-powered platform is trusted by some of the UK and Europe’s leading enterprise brands.
Our Values
- Customer First: we place the customer at the heart of every decision
- Integrity Always: we act with honesty, transparency and accountability
- Innovate & Simplify: we challenge the status quo and seek smarter ways to work
- One Team, Act Fast: we collaborate seamlessly, move quickly and deliver results
The Role
We’re looking for a proactive and organised co-ordinator to oversee and manage our database of mystery shoppers to ensure a seamless delivery of our mystery shopping programmes. Reporting to the Operations Manager, this role is critical in ensuring programmes are completed in a timely, accurate and efficient manner and to the highest quality standards.
Specifically, this role will:
- Manage and resolve shopper queries, including visit-specific and general enquiries
- Ensure full allocation of mystery visits to shoppers and proactively encourage shoppers to complete assignments
- Monitor and ensure the timely delivery of shopper reports, following up on outstanding submissions
- Build and maintain strong relationships with shoppers, communicating professionally via phone, email and platform tools
- Lead and manage our team of validators, ensuring all shopper reports are quality checked and communicate with shoppers to resolve any queries arising.
- Work with the finance team to manage any payment-related queries for shoppers or validators.
- Collaborate with cross-functional teams to ensure programme success
- Work with the marketing team to create a shopper recruitment programme when required
- Post on Social Media forums about job opportunities
- Continuously improve processes to drive efficiency and enhance the shopper experience
About You
We’re seeking someone who’s highly organised, solutions driven and confident working in a fast paced environment. You’ll be the point of contact for hundreds of shoppers, so clear communication and relationship building skills are key. You will want to take ownership of the Mystery Shopping area, working alongside the rest of the Operations team.
Skills
- Experience managing a database of consumers, ideally in a mystery shopping or customer feedback environment
- Familiarity with Shopmetrics an advantage
- Excellent written and verbal communication skills
- Highly organised, deadline-driven and able to manage multiple tasks simultaneously
- Collaborative, commercially aware and eager to learn
- Must be able to work onsite in Milton Keynes for a minimum of 3 days per week with full time onsite during the onboarding phase.
Why Join Serve First?
- Rapidly growing, fully funded UK tech startup
- Competitive salary
- Hybrid working with HQ in Milton Keynes
- Dedicated learning & development budget
- Career progression opportunities
- High-trust, values-led culture where your impact will be visible and recognised
Mystery Shopper Coordinator - Part Time in Milton Keynes employer: Serve First CX Limited
Contact Detail:
Serve First CX Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mystery Shopper Coordinator - Part Time in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Serve First and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to mystery shopping. Think about how you would handle shopper queries or manage multiple tasks, as these are key in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Mystery Shopper Coordinator - Part Time in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mystery Shopper Coordinator role. Highlight your experience in managing databases and any relevant skills that align with our values at Serve First. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since you'll be the go-to person for our mystery shoppers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like we do at Serve First.
Highlight Your Organisational Skills: Being highly organised is key for this role. In your application, share examples of how you've successfully managed multiple tasks or projects simultaneously. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team at Serve First!
How to prepare for a job interview at Serve First CX Limited
✨Know the Company Inside Out
Before your interview, take some time to research Serve First and their approach to customer experiences. Understand their values like 'Customer First' and 'Innovate & Simplify'. This will help you align your answers with their culture and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Mystery Shopper Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved queries efficiently. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly and Confidently
Since you'll be the point of contact for shoppers, practice clear and professional communication. During the interview, articulate your thoughts well and don’t hesitate to ask questions if you need clarification. This shows your confidence and willingness to engage.
✨Emphasise Team Collaboration
Highlight your experience working in teams and how you’ve contributed to achieving common goals. Serve First values collaboration, so sharing specific examples of how you’ve worked with others to drive results will resonate well with the interviewers.