At a Glance
- Tasks: Coordinate and manage our mystery shopper database for seamless programme delivery.
- Company: Join a rapidly growing UK tech startup focused on exceptional customer experiences.
- Benefits: Competitive salary, hybrid working, and dedicated learning budget.
- Other info: Great career progression opportunities in a values-led culture.
- Why this job: Make a real impact in a fast-paced environment while building strong relationships.
- Qualifications: Organised, proactive problem solver with excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
About Serve First
Serve First is redefining how businesses deliver exceptional customer experiences. We don’t just collect feedback, we turn it into actionable insights, ready-made plans and automated workflows that help frontline teams respond faster, smarter and more effectively than their competition. Our AI-powered platform is trusted by some of the UK and Europe’s leading enterprise brands.
Our Values
- Customer First: we place the customer at the heart of every decision
- Integrity Always: we act with honesty, transparency and accountability
- Innovate & Simplify: we challenge the status quo and seek smarter ways to work
- One Team, Act Fast: we collaborate seamlessly, move quickly and deliver results
The Role
We’re looking for a proactive and organised co-ordinator to oversee and manage our database of mystery shoppers to ensure a seamless delivery of our mystery shopping programmes. Reporting to the Operations Manager, this role is critical in ensuring programmes are completed in a timely, accurate and efficient manner and to the highest quality standards.
Specifically, this role will:
- Manage and resolve shopper queries, including visit-specific and general enquiries
- Ensure full allocation of mystery visits to shoppers and proactively encourage shoppers to complete assignments
- Monitor and ensure the timely delivery of shopper reports, following up on outstanding submissions
- Build and maintain strong relationships with shoppers, communicating professionally via phone, email and platform tools
- Lead and manage our team of validators, ensuring all shopper reports are quality checked and communicate with shoppers to resolve any queries arising
- Work with the finance team to manage any payment-related queries for shoppers or validators
- Collaborate with cross-functional teams to ensure programme success
- Work with the marketing team to create a shopper recruitment programme when required
- Post on Social Media forums about job opportunities
- Continuously improve processes to drive efficiency and enhance the shopper experience
About You
We’re seeking someone who’s highly organised, solutions driven and confident working in a fast paced environment. You’ll be the point of contact for hundreds of shoppers, so clear communication and relationship building skills are key. You will want to take ownership of the Mystery Shopping area, working alongside the rest of the Operations team.
Skills
- Experience managing a database of consumers, ideally in a mystery shopping or customer feedback environment
- Familiarity with Shopmetrics an advantage
- Excellent written and verbal communication skills
- Highly organised, deadline-driven and able to manage multiple tasks simultaneously
- Proactive problem solver
- Collaborative, commercially aware and eager to learn
- Must be able to work onsite in Milton Keynes for a minimum of 3 days per week with full time onsite during the onboarding phase
Why Join Serve First?
- Rapidly growing, fully funded UK tech startup
- Competitive salary
- Hybrid working with HQ in Milton Keynes
- Dedicated learning & development budget
- Career progression opportunities
- High-trust, values-led culture where your impact will be visible and recognised
Mystery Shopper Coordinator in Milton Keynes employer: Serve First CX Limited
Serve First is an exceptional employer that prioritises a high-trust, values-led culture, making it an ideal place for professionals seeking meaningful and rewarding employment. With a competitive salary, hybrid working options from our Milton Keynes HQ, and dedicated learning and development budgets, we empower our employees to grow and thrive while making a visible impact on our clients' success. Join us in redefining customer experiences and enjoy career progression opportunities in a rapidly growing UK tech startup.
StudySmarter Expert Advice🤫
We think this is how you could land Mystery Shopper Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand how they deliver exceptional customer experiences and think of examples from your past that align with their principles. This will show them you're a great fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Mystery Shopper Coordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Mystery Shopper Coordinator role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of communication with shoppers, it’s crucial to demonstrate your written and verbal communication skills in your application. Use clear, concise language and make sure your application is free from typos or errors – we love attention to detail!
Highlight Your Organisational Skills:Being organised is key for this position, so be sure to mention any experience you have managing databases or coordinating projects. We’re looking for someone who can juggle multiple tasks, so give us examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation about how you can join our team at Serve First!
How to prepare for a job interview at Serve First CX Limited
✨Know the Company Inside Out
Before your interview, make sure you research Serve First thoroughly. Understand their mission, values, and how they redefine customer experiences. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Mystery Shopper Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved shopper queries efficiently. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Since you'll be the point of contact for shoppers, practice clear and concise communication. During the interview, articulate your thoughts well and ensure you listen actively. This will reflect your relationship-building skills, which are crucial for the position.
✨Be Proactive and Solutions-Driven
Prepare to discuss how you've tackled challenges in previous roles. Share specific instances where you identified problems and implemented solutions. This aligns with Serve First's value of being proactive and innovative, making you a strong candidate for the job.
