At a Glance
- Tasks: Be the go-to person for clients, ensuring smooth operations and exceptional service delivery.
- Company: Join a rapidly growing UK tech startup redefining customer experiences.
- Benefits: Enjoy competitive salary, hybrid working, and a dedicated learning budget.
- Other info: Great career progression opportunities in a high-trust, values-led culture.
- Why this job: Make a real impact in client relationships and business growth.
- Qualifications: 3-5 years experience in client services with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Serve First
Serve First is redefining how businesses deliver exceptional customer experiences.
We don't just collect feedback, we turn it into actionable insights, ready-made plans and automated workflows that help frontline teams respond faster, smarter and more effectively than their competition.
Our AI-powered platform is trusted by some of the UK and Europe's leading enterprise brands.
Our Values
- Customer First we place the customer at the heart of every decision
- Integrity Always we act with honesty, transparency and accountability
- Innovate & Simplify we challenge the status quo and seek smarter ways to work
- One Team, Act Fast we collaborate seamlessly, move quickly and deliver results
The Role
We're looking for a proactive Client Services Co-Ordinator at Serve First CX, you will play a pivotal role as the bridge between our esteemed clients and our company, ensuring seamless and value-driven execution of contracted services and operations.
Your dedication will be instrumental in maintaining exceptional client relationships and fostering business growth.
Reporting to the Operations Manager, this role is critical in ensuring programmes are scheduled and completed in a timely, accurate and efficient manner and to the highest quality standards.
- Specifically, this role will
- Act as the primary point of contact for a portfolio of client accounts, managing day-to-day queries and requests.
- Coordinate with internal teams to ensure client deliverables are completed accurately and on time.
- Monitor account performance and service levels, escalating risks or issues before they impact the client relationship.
- Support onboarding of new clients, ensuring a smooth handover from sales to service delivery.
- Build strong working relationships with clients through regular communication and check-ins.
- Contribute to the continuous improvement of client service processes and procedures.
- Working closely with the Implementation Manager during the onboarding process to understand the client and their requirements
- Once clients are onboarded, ensure that future schedules are on time and scheduled efficiently
- Monitor and ensure the timely delivery of shopper reports, following up on outstanding submissions
- Manage and resolve client and shopper queries, including visit-specific and general enquiries
- Work with and support the mystery shopping co-ordinator to ensure full allocation of mystery visits to shoppers and proactively encourage shoppers to complete assignments
About You
We're seeking an experienced professional who can manage multiple accounts, coordinate internal tasks, and resolve issues proactively, while contributing to strong client retention and satisfaction.
Skills
- Between 3 to 5 years of professional experience overseeing daily operational partnerships for major client accounts across sectors including Retail, Hospitality, Financial Services, Telecommunications, or Consumer Goods.
- Familiarity with Shopmetrics an advantage
- Excellent written and verbal communication skills
- Highly organised, deadline-driven and able to manage multiple tasks simultaneously
- Proactive problem solver
- Collaborative, commercially aware and eager to learn
- Strong rapport-building and interpersonal skills.
- Exceptional organisational skills with keen attention to detail.
Why Join Serve First?
- Rapidly growing, fully funded UK tech startup
- Competitive salary
- Hybrid working with HQ in Milton Keynes
- Dedicated learning & development budget
- Career progression opportunities
- High-trust, values-led culture where your impact will be visible and recognised
- #J-18808-Ljbffr
Client Services Co-Ordinator employer: Serve First CX Limited
Serve First is an exceptional employer that prioritises a high-trust, values-led culture, making it an ideal place for professionals seeking meaningful and rewarding employment. With a competitive salary, hybrid working options from our Milton Keynes HQ, and dedicated learning and development budgets, we empower our employees to grow and thrive while making a visible impact on our clients' success. Join us in redefining customer experiences and enjoy career progression opportunities in a rapidly growing UK tech startup.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Serve First CX Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Serve First CX Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Serve First CX Limited:Your cover letter is your chance to shine! Tell us why you want to work at Serve First CX Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Serve First CX Limited!
How to prepare for a job interview at Serve First CX Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
