At a Glance
- Tasks: Lead member services and ensure exceptional experiences for our members.
- Company: Join a people-first credit union focused on operational excellence.
- Benefits: Enjoy hybrid working, enhanced leave, and professional growth opportunities.
- Other info: Supportive environment with opportunities for career advancement.
- Why this job: Make a real difference in member experience while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for service excellence.
The predicted salary is between 50000 - 50000 £ per year.
Serve and Protect Credit Union is seeking a driven Service Delivery Manager to oversee the delivery of member services in Birmingham. This important leadership role combines operational excellence with a passion for ensuring exceptional member experience. You will lead the service and technology functions, drive performance against KPIs, and manage complex issues.
As part of our people-first organization, you can enjoy hybrid working, enhanced leave, and opportunities for professional growth in a supportive environment.
Service Delivery Leader Hybrid & Member Experience in Birmingham employer: Serve and Protect Credit Union
Serve and Protect Credit Union is an excellent employer that prioritises a people-first culture, offering hybrid working arrangements and enhanced leave to support work-life balance. With a strong focus on professional growth, employees are encouraged to develop their skills in a collaborative environment, making it a rewarding place for those passionate about delivering exceptional member experiences in Birmingham.
Contact Details:
Serve and Protect Credit Union Recruitment Team
