Risk and Compliance Officer in Birmingham

At the heart of our Credit Union is a simple belief: people come first. We exist to support our members’ financial wellbeing and to make a meaningful difference in the communities we serve. We’re seeking a Risk and Compliance Officer who can think ahead, identify and manage risk before it becomes an issue, and translate regulatory requirements into clear, practical guidance - helping us continue to do what we do best, safely and responsibly.

As our Risk and Compliance Officer, you’ll play a key role in ensuring we meet our regulatory obligations while embedding a positive risk culture across the organisation. You’ll work closely with senior leaders and colleagues to protect both our members and the Credit Union. This is a role where your expertise truly matters! Although this role offers remote working, there will be occasional requirements to travel to our Birmingham Head Office for meetings and key activities.

What you’ll be doing:

• Monitoring compliance with law, regulation and internal policies and procedures.
• Maintaining accurate records and presenting findings to management.
• Supporting regulatory and compliance reporting.
• Maintaining the Credit Union’s Policy Manual and Operational Policies and Procedures including review cycles.
• Taking responsibility for the day-to-day operation of the Credit Union’s Health & Safety obligations.
• Supporting the Governance, Risk and Compliance Manager to maintain the Credit Union’s risk management framework.
• Managing the processing of regulated complaints.
• Raising awareness with colleagues of risk and compliance responsibilities and delivering information sessions.
• Supporting the operation and development of the Credit Union’s risk management framework.
• Providing support to the internal audit function including liaising with the internal auditor and Audit Committee.
• Identifying staff training needs based on the outcome of compliance checks.
• Collaborating with colleagues to create a culture of compliance.
• Keeping up to date with and understanding relevant laws and regulations.
• Maintaining a working knowledge of company policies and procedures.
• Providing an accurate and effective service to internal colleagues carrying out work impartially.
• Acting as a first point of contact for internal queries in relation to the Compliance and Shared Services function.
• Complying with data protection legislation and maintaining strict confidentiality and security in dealing with all information relating to the Credit Union and its members, in accordance with policies and procedures.
• Working to the policies and procedures including relevant legislation and guidelines set down by the Credit Union, the Financial Conduct Authority, the Prudential Regulation Authority, the Financial Ombudsman Service, the Information Commissioner’s Office and any other standards as instructed in the course of your duties.
• Undertaking such other duties and responsibilities as are commensurate with the post and as may be required to meet business needs.

Requirements:

Essential skills:

• Self-motivated and eager to learn and develop.
• Ability to multi-task and effectively manage competing priorities.
• Excellent written and verbal communication skills.
• Minimum of 2 years’ experience in an office-based role.
• Confident and able to work effectively at all levels of an organisation.
• Able to work on own initiative.
• Able to analyse and interpret information quickly.
• Understanding and appreciation of the Credit Union movement.
• Experience working in a regulatory environment.
• Experience working in a compliance function.

What we’ll be offering:

We offer enhanced leave, an employer-contributed pension scheme and a friendly and relaxed working environment where you will be supported to develop yourself and your career. Serve and Protect is a great place to work, but don’t take our word for it! We are a Great Place to Work certified company and also earned a place on the Best Workplaces (Small), Best Workplaces for Wellbeing (Small) and Best Workplaces in Financial Services and Insurance (Small & Medium) in 2025.