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For Companies At a Glance
- Tasks: Deliver excellent service to our 50,000+ members and support their needs.
- Company: Join a certified Great Place to Work with a friendly, supportive culture.
- Benefits: Enjoy hybrid working, enhanced leave, and a pension scheme.
- Other info: Full training provided; no prior Credit Union experience needed.
- Why this job: Make a positive impact while developing your career in a rewarding environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24479 - 24479 £ per year.
We are looking to add a Member Services Representative to our small, dedicated team which acts as the key point of contact between us and our 50,000+ members across the Police, Military, Prison and Probation, Health and Fire services and their families. You’ll be responsible for delivering excellent service to our members and potential members and supporting them to make the most of the Credit Union. You will support members on the phone and online as well as handle new account applications. This role is ideal for someone who loves people, cares about the work they do and enjoys being able to make a positive impact at work.
What we’re looking for
- Experience in an administration or customer service role
- Excellent communication skills
- The ability to multi-task and work on your own initiative
You are ideally suited if you also have:
- Understanding and appreciation of the Credit Union movement
- Experience working in a regulated environment
This role will be a great fit for you if you are:
- Self-motivated and well-organised
- Confident using MS Office
- On board with our organisation values – Reliable, Respectful, People-Centric and Passionate.
What we are offering
You don’t need to have any experience in a Credit Union as full training is provided. Hybrid working is available for all employees, with a minimum 3 days at our offices in Birmingham (between 9am and 4:30pm) and the rest from home if you prefer. We offer enhanced leave, an employer-contributed pension scheme and a friendly and relaxed working environment where you will be supported to develop yourself and your career.
Serve and Protect is a great place to work, but don’t take our word for it! We are a Great Place to Work certified company and also earned a place on the Best Workplaces (Small), Best Workplaces for Wellbeing (Small) and Best Workplaces in Financial Services and Insurance (Small & Medium) in 2024.
Member Services Representative in Birmingham employer: Serve and Protect Credit Union
Contact Detail:
Serve and Protect Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members on the phone and online, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your multi-tasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate that you can handle the fast-paced environment of member services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Member Services Representative in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service or administration. We love seeing how your skills align with our values of being Reliable, Respectful, People-Centric, and Passionate.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serve and Protect Credit Union
✨Know Your Stuff
Before the interview, take some time to research the Credit Union movement and understand its values. This will not only show your interest in the role but also help you connect with the organisation's mission during the conversation.
✨Show Off Your People Skills
As a Member Services Representative, you'll be interacting with a diverse range of members. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your excellent communication skills and ability to make a positive impact.
✨Be Ready to Multi-task
In this role, you'll need to juggle multiple tasks at once. Think of scenarios where you've had to manage several responsibilities simultaneously and be ready to discuss how you prioritised and organised your work effectively.
✨Embrace the Values
Familiarise yourself with the organisation's core values: Reliable, Respectful, People-Centric, and Passionate. Be prepared to share how these values resonate with you and how you embody them in your work ethic and interactions with others.