At a Glance
- Tasks: Conduct loss assessments and resolve customer queries for pension cases.
- Company: Join Servaada, a Wipro company, committed to positive change and inclusion.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and career development.
- Why this job: Make a real difference in customers' lives while developing your analytical skills.
- Qualifications: Strong analytical skills and good communication abilities required.
The predicted salary is between 30000 - 40000 € per year.
About Servaada, a Wipro company: Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: To carry out loss assessment calculations for the PR Guarantee cases and deal with related remedial work, complaints and queries, to ensure fair treatment and satisfactory outcomes for customers. Calculations should be carried out in accordance with the guidance issued for the industry wide review of personal pensions. The review concerns the remediation of mis-sold individual pension plans between April 1988 and June 1994 that resulted in customers opting out of, not joining or transferring benefits from occupational pension schemes.
Skills, Qualifications and Experience:
- Proven analytical and investigative skills.
- Good inter-personal, organisational and time management skills.
- Demonstrates good telephone and communication skills.
- Solid skills in report writing and use of all Microsoft office products.
- Proven ability to adapt to change and have a flexible attitude at work.
Desirable:
- Working knowledge of the Respond complaints system.
- Working knowledge of the PRESS calculations tool.
- A comprehensive understanding of Final Salary (defined benefit) pension schemes.
- An awareness and understanding of the Industry Wide Review of Personal Pensions.
- A detailed understanding of ReAssure’s pension products and the options available to customers at retirement.
- An awareness of Risk and Regulation in relation to the pensions review and current pensions legislation.
- Awareness and understanding of Data Protection Requirements.
- Ideally educated to ‘A’ level standard or recognised equivalent.
- Knowledge of Financial Services products.
- Aware of FCA complaint handling environment and legislation.
- Knowledge of requirements for salesforce structure and controls.
Equal Opportunities: Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Pension Review Loss Assessor in Swindon employer: Servaada - a Wipro Company
Servaada, a Wipro company, is an exceptional employer that prioritises employee growth and inclusivity within its dynamic work culture. Located in the UK, we offer comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles while contributing to meaningful outcomes for our clients. With a strong commitment to diversity and equality, we foster an environment where every employee can thrive and make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Review Loss Assessor in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Servaada or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of pension schemes and the FCA regulations. Show us you know your stuff and can handle those tricky questions with ease!
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with complaints and queries, being able to articulate your thoughts clearly will be key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Servaada.
We think you need these skills to ace Pension Review Loss Assessor in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pension Review Loss Assessor role. Highlight your analytical skills and any relevant experience with pension schemes or complaint handling. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since this role involves dealing with complaints and queries, make sure your application showcases your communication skills. Whether it's through clear writing or examples of past interactions, let us know you can handle conversations with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at Servaada - a Wipro Company
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of personal pensions, especially the specifics around the industry-wide review. Understanding the history and implications of mis-sold pension plans will show that you're not just familiar with the role but genuinely interested in making a difference for customers.
✨Show Off Your Analytical Skills
Prepare to discuss examples of how you've used your analytical and investigative skills in past roles. Think about specific situations where you had to assess complex information or resolve complaints, as this will demonstrate your capability to handle loss assessment calculations effectively.
✨Practice Your Communication Skills
Since good telephone and communication skills are key for this role, consider doing mock interviews with friends or family. Focus on articulating your thoughts clearly and confidently, especially when discussing sensitive topics like customer complaints and queries.
✨Familiarise Yourself with Relevant Tools
If you have access to the Respond complaints system or the PRESS calculations tool, take some time to get acquainted with them. Even if you haven't used them before, showing that you're proactive about learning these tools can set you apart from other candidates.
