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For Companies At a Glance
- Tasks: Lead multi-disciplinary teams to deliver top-notch customer service operations.
- Company: Servaada, a Wipro company, authorised by the FCA.
- Benefits: Competitive salary, generous benefits package, and training opportunities.
- Other info: Join a culture that values teamwork and effective resource management.
- Why this job: Make a real impact in a dynamic environment focused on customer excellence.
- Qualifications: Strong operational leadership and stakeholder management skills required.
The predicted salary is between 60000 - 80000 £ per year.
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role
Servaada, a Wipro company is looking for a Senior Transition Manager with a strong operational background and delivery focus. The Senior Transition Manager is responsible for leading and managing multi‑disciplinary teams to deliver a high‑quality Customer Services operation, covering both front‑office contact centre activities and back‑office processing, including the accurate handling of monies in and out and the delivery of general customer servicing. This role involves building, developing, and sustaining an effective leadership team that embeds a strong customer‑centric culture and ensures service excellence throughout the transition phase and into steady‑state operations. The Senior Transition Manager is also accountable for delivering services in a cost‑efficient manner, ensuring effective workforce planning and the optimal use of available resources while maintaining agreed service quality and performance standards. In addition, the role operates fully within the organisation’s compliance and governance frameworks, demonstrating robust risk management, strong control awareness, and accountable leadership across all areas of responsibility.
Key Responsibilities
- Strong operational leadership evidencing delivery through others, including in a contact centre operation.
- Proven experience in building strong working relationships.
- Good stakeholder management skills and experience of cross team working.
- Role model behaviours in line with the corporate personal and leadership imperatives.
- Proven planning ability in relation to service, resource and budgets.
- Ability to negotiate, problem solve and influence to achieve results.
As a Senior Transition Manager, you will receive a competitive salary, a generous benefits package and training.
Senior Transition Manager employer: Servaada - a Wipro Company
Contact Detail:
Servaada - a Wipro Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Transition Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Transition Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to operational leadership and customer service excellence. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've led teams to success in previous roles. Numbers and results speak volumes, so don’t hold back!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Transition Manager role. Highlight your operational leadership experience and any relevant achievements in customer service operations. We want to see how you’ve delivered results through others!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in building strong relationships and managing teams, and don’t forget to show off your problem-solving skills.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We’re looking for someone who can build and sustain a customer-centric culture, so share examples of how you've done this in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Servaada!
How to prepare for a job interview at Servaada - a Wipro Company
✨Know Your Stuff
Make sure you understand the ins and outs of the Senior Transition Manager role. Familiarise yourself with Servaada's operations, especially their customer service processes and compliance frameworks. This will help you demonstrate your operational background and delivery focus during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multi-disciplinary teams. Think about times when you've built strong working relationships and fostered a customer-centric culture. Be ready to discuss how you can embed these values at Servaada.
✨Master Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to talk about how you've successfully navigated cross-team collaborations in the past. Highlight your ability to negotiate and influence others to achieve results, as this is crucial for the role.
✨Plan for Success
Demonstrate your planning abilities by discussing how you've managed service delivery, resources, and budgets in previous roles. Show that you can think strategically about workforce planning and resource optimisation while maintaining service quality and performance standards.