At a Glance
- Tasks: Provide top-notch customer service and support to financial advisers.
- Company: Join Servaada, a dynamic part of Wipro UK, committed to excellence.
- Benefits: Enjoy a competitive salary, generous benefits, and comprehensive training.
- Other info: Embrace diversity and inclusion in a global workplace.
- Why this job: Make a real impact while gaining valuable experience in a supportive team.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key. As a Customer Service Executive, you will take ownership and process requests received from our Advisers in a timely manner, providing the support they need. This may include making outbound calls and working with other teams to manage any queries through to resolution. And don’t worry, we will provide full training, so you will be up to speed in no time. The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team. As a Customer Services Executive you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Skills, Qualifications and Experience
- Have experience of providing great customer service.
- If you have experience of working in finance or a contact centre before, even better (although not essential).
- Understanding of the Consumer Duty Principles and Vulnerable Customer regulations.
- Be an excellent communicator.
- Have strong organisation and time-management skills.
- Know your way around Microsoft Office applications or be willing to learn including PowerPoint, Excel, Outlook, and internet applications.
- You will represent our brand, a very high level of professionalism is always expected.
- Quick to learn, absorbing new information that is key to the work that you are doing.
- Whether you’re working alone or as part of a team, you’ll always go above and beyond to do what’s right for the customer.
Application of Individual Conduct Rules
- Standard of conduct is reasonable under all circumstances relating to.
- Must act with integrity.
- Must act with due skill, care and diligence.
- Must be open and cooperative with the FCA and other regulators.
- Must pay due regard to the interests of customers and treat them fairly.
- Must observe proper standards of market conduct.
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Customer Services Executive in Salisbury employer: Servaada - a Wipro Company
Servaada, a Wipro company, is an exceptional employer that prioritises employee growth and development within the dynamic financial services sector. With a strong focus on teamwork and customer service, employees benefit from a supportive work culture, competitive salaries, and a generous benefits package, all while being part of a company committed to diversity and inclusion. This role offers the opportunity to lead a motivated team, drive meaningful change, and enhance your skills in a fast-paced environment.
Contact Details:
Servaada - a Wipro Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Salisbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Servaada - a Wipro Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Servaada - a Wipro Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Servaada - a Wipro Company:Your cover letter is your chance to shine! Tell us why you want to work at Servaada - a Wipro Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Servaada - a Wipro Company!
How to prepare for a job interview at Servaada - a Wipro Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
