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- Tasks: Provide top-notch customer service and support to financial advisers.
- Company: Join Servaada, a dynamic part of Wipro UK, committed to excellence.
- Benefits: Enjoy a competitive salary, generous benefits, and comprehensive training.
- Why this job: Make a real impact while gaining valuable experience in a supportive team.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Embrace diversity and inclusion in a global workplace.
The predicted salary is between 28800 - 43200 £ per year.
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key. As a Customer Service Executive, you will take ownership and process requests received from our Advisers in a timely manner, providing the support they need. This may include making outbound calls and working with other teams to manage any queries through to resolution. And don’t worry, we will provide full training, so you will be up to speed in no time. The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team. As a Customer Services Executive you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Skills, Qualifications and Experience
- Have experience of providing great customer service.
- If you have experience of working in finance or a contact centre before, even better (although not essential).
- Understanding of the Consumer Duty Principles and Vulnerable Customer regulations.
- Be an excellent communicator.
- Have strong organisation and time-management skills.
- Know your way around Microsoft Office applications or be willing to learn including PowerPoint, Excel, Outlook, and internet applications.
- You will represent our brand, a very high level of professionalism is always expected.
- Quick to learn, absorbing new information that is key to the work that you are doing.
- Whether you’re working alone or as part of a team, you’ll always go above and beyond to do what’s right for the customer.
Application of Individual Conduct Rules
- Standard of conduct is reasonable under all circumstances relating to.
- Must act with integrity.
- Must act with due skill, care and diligence.
- Must be open and cooperative with the FCA and other regulators.
- Must pay due regard to the interests of customers and treat them fairly.
- Must observe proper standards of market conduct.
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Customer Services Executive in Salisbury employer: Servaada - a Wipro Company
Contact Detail:
Servaada - a Wipro Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in Salisbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Servaada or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Customer Services Executive, you'll need to convey information effectively, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Servaada.
We think you need these skills to ace Customer Services Executive in Salisbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and organisation.
Show Your Passion: Let us see your enthusiasm for providing top-notch customer service! Share examples of how you've gone above and beyond for customers in the past. We love to see candidates who genuinely care about making a difference.
Be Professional: Remember, you're representing our brand from the get-go. Keep your language professional and polished in your written application. This sets the tone for how you’ll communicate with our Advisers and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Servaada - a Wipro Company
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided excellent service in the past, especially in challenging situations. This will show that you understand the importance of customer satisfaction, which is key for a role at Servaada.
✨Familiarise Yourself with Financial Regulations
Since this role involves working within the financial sector, it’s a good idea to have a basic understanding of the Consumer Duty Principles and Vulnerable Customer regulations. Doing a bit of research will help you answer questions confidently and demonstrate your commitment to compliance and customer care.
✨Practice Your Communication Skills
As an excellent communicator, you’ll need to convey information clearly and effectively. Practise answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when handling multiple requests. Think of examples where you’ve successfully prioritised tasks or resolved queries efficiently. This will highlight your ability to thrive in a fast-paced environment like Servaada.
