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- Tasks: Lead transformational change initiatives and drive innovation across the organisation.
- Company: Join Servaada, a Wipro company, at the forefront of financial services.
- Benefits: Enjoy a competitive salary, generous benefits, and professional development opportunities.
- Why this job: Make a meaningful impact on clients' lives while shaping the future of the organisation.
- Qualifications: Proven experience in change management and exceptional leadership skills required.
- Other info: Embrace a culture of diversity, equality, and inclusion.
The predicted salary is between 72000 - 108000 £ per year.
About Servaada, a Wipro company: Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: Servaada, a Wipro company is looking for a Chief Change Officer with previous experience in the leadership of life and pension organisations' transformational change, including creation of the required capability and operating model to become a market leading BPO and in parallel manage the delivery of key clients' discretionary project plans. This is a new role which will be at the heart of the growth agenda for the organisation. The Chief Change Officer will be a senior professional responsible for driving, managing, and overseeing change initiatives within the organisation. This role is critical in ensuring that transformation programmes, cultural shifts, and strategic adaptations are implemented effectively, aligning with the company’s vision and objectives.
The Chief Change Officer will manage, coordinate and oversee the full suite of Servaada portfolios across all aspects of migrations, transformation, transition and discretionary & regulatory change. The Chief Change Officer will work closely with the executive team, department heads, and stakeholders to foster a culture of innovation, agility, and continuous improvement.
Location: London (Travel to all Servaada UK locations including Bath, Telford, Hitchin, Norwich etc based on change team locations and engage with offshore teams).
Your Benefits: As a Chief Change Officer, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Responsibilities:
- Develop and execute a comprehensive change management strategy and operating model that supports organisational goals and long-term vision for its clients.
- Responsible for overarching change programmes that move a client’s business from its current business operating model to the proposed target operating model.
- Manage, coordinate and oversee the full suite of Servaada portfolios across all aspects of migrations, transformation, transition and discretionary & regulatory change.
- Orchestration, coordination and programme delivery of multiple workstreams – including technology transformation, redesign, documentation, implementation of business processes and customer-journeys, offshore recruitment and transitioning, benefit-delivery tracking, training, HR redundancy consultations, premises changes, etc.
- Responsible for setting up and managing a programme office that coordinates the management and delivery of all client change projects (including inherited in-flight projects) and for managing new-client set-up projects.
- Lead transformation projects, overseeing their planning, implementation, and evaluation to ensure successful outcomes.
- Create and lead the required change capability and function to support the organisation and clients' transformation plans and agenda.
- Engage with senior leaders and staff to cultivate buy-in and commitment to change initiatives and manage competing priorities between the organisation and its clients.
- Assess the impact of changes, identifying risks and developing mitigation strategies to ensure smooth transitions.
- Champion a culture of innovation, continuous learning, and adaptability throughout the organisation.
- Align change initiatives with business objectives and communicate progress and outcomes to stakeholders.
- Provide expert guidance on change management best practices, tools, and methodologies.
- Monitor and report on the effectiveness of change initiatives, using data-driven insights to drive future improvements.
- Support employee engagement and development during periods of change, ensuring effective communication and support.
- Stay abreast of industry trends and emerging technologies to inform the organisation’s change agenda.
- Lead a team of Portfolio Leads.
Desirable Skills & Qualifications:
- Proven executive experience in change management, organisational development, or transformation leadership within a UK regulated life and pension business.
- Exceptional leadership, communication, and interpersonal skills.
- Strategic thinking and the ability to translate vision into actionable plans.
- Strong analytical skills, with the ability to interpret complex data and make informed decisions.
- Expertise in change management frameworks, methodologies, and tools.
- Experience managing large-scale projects and cross-functional teams.
- Ability to influence and inspire at all levels of the organisation.
- Relevant degree in Business, Management, Psychology, or related field; postgraduate qualifications preferred.
Personal Attributes:
- Resilient and adaptable, with a positive attitude towards change.
- Innovative thinker, open to new ideas and approaches.
- Excellent problem-solving and decision-making abilities.
- Diplomatic and empathetic, able to manage complex stakeholder relationships.
- High level of integrity and professionalism.
Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to:
- Must act with integrity.
- Must act with due skill, care and diligence.
- Must be open and cooperative with the FCA and other regulators.
- Must pay due regard to the interests of customers and treat them fairly.
- Must observe proper standards of market conduct.
Join our team as a Chief Change Officer and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for change, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.
Equal Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
Chief Change Officer in London employer: Servaada - a Wipro Company
Contact Detail:
Servaada - a Wipro Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Change Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Chief Change Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Servaada and its change initiatives. Understand their vision and how you can contribute to their growth agenda. Tailor your responses to show how your experience aligns with their goals – this will make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for change management and how you’ve successfully led transformation projects in the past. Confidence is key, so rehearse until you feel comfortable and natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Servaada and making a real impact.
We think you need these skills to ace Chief Change Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in transformational change, especially within life and pension organisations. We want to see how your skills align with our vision at Servaada!
Showcase Your Leadership Skills: As a Chief Change Officer, your leadership experience is crucial. Use specific examples in your application that demonstrate your ability to lead change initiatives and manage cross-functional teams effectively.
Be Data-Driven: We love numbers! When discussing your past projects, include metrics or data that showcase the impact of your change management strategies. This will help us understand the tangible results you've achieved.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Servaada.
How to prepare for a job interview at Servaada - a Wipro Company
✨Know Your Change Management Frameworks
Familiarise yourself with various change management frameworks and methodologies. Be ready to discuss how you've applied these in previous roles, especially in the context of life and pension organisations. This will show your depth of knowledge and practical experience.
✨Demonstrate Strategic Thinking
Prepare to articulate your vision for change within the organisation. Think about how you would align change initiatives with business objectives and be ready to share examples of how you've successfully translated vision into actionable plans in past roles.
✨Showcase Your Leadership Skills
As a Chief Change Officer, you'll need exceptional leadership abilities. Be prepared to discuss your experience in leading cross-functional teams and managing large-scale projects. Highlight specific instances where your leadership made a significant impact on transformation initiatives.
✨Engage with Stakeholders
Understand the importance of stakeholder engagement in driving change. Prepare examples of how you've cultivated buy-in and commitment from senior leaders and staff in previous roles. This will demonstrate your ability to manage complex relationships and navigate competing priorities.
