At a Glance
- Tasks: Deliver top-notch customer service while mastering life and pension policies.
- Company: Join Servaada, a dynamic Wipro company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, generous benefits, and ongoing training opportunities.
- Other info: Embrace a culture of diversity, equality, and inclusion.
- Why this job: Make a real impact in a supportive team environment while developing your skills.
- Qualifications: Previous customer service experience and strong MS Excel and Word skills required.
The predicted salary is between 25185 - 27000 £ per year.
Duration: Permanent
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: Servaada, a Wipro company is looking for a Customer Service Representative (Manual Solutions) with previous experience in customer and client services. We are looking for an individual who is eager to develop their knowledge of life and pension policies while delivering excellent customer-focused service. Working within a fast-paced team, you will be responsible for completing calculations accurately and efficiently using a variety of systems and manual methods where required. The role involves carrying out basic analysis, processing calculations in line with governance standards, and meeting expected accuracy and productivity targets. You will be expected to complete and quality-check tasks to a high standard, gather and interpret information effectively, and communicate clearly with both colleagues and customers. Strong MS Excel and Word skills are essential, along with a customer-first mindset and the ability to consistently achieve agreed performance goals and deliver results in line with expectations.
Key Responsibilities
- Customer Service – Provide award‑winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
- Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
- Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
- Knowledge – Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
- Development – Develop new processes and challenge existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.
As a Customer Service Representative (Manual Solutions) you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. This is a permanent role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Advanced skills in MS Word, Outlook & Excel. Able to maintain high level quality output. Demonstrates good organisational skills, ability to think methodically and be a problem solver. Numerate and able to gather and interpret relevant data. Proven ability to adapt to change and have a flexible attitude at work. Able to identify improvement opportunities and call them out. Self-motivation, self‑awareness and positivity. Strong attention to detail and a knack for getting things right first time. A team player who is open to feedback and always looking to improve. You will be process-driven and possess a keen eye for detail. An excellent communicator capable of clearly and effectively presenting ideas to stakeholders. Computer literacy and willingness to learn new systems and technologies. Ideally have 6 months experience of life and pensions industry. Minimum 5 GCSE’s (Grades A-C) including Maths and English or equivalent. Demonstrated knowledge of the ALPHA system and business processes. Experience in SQL/PLSQL/Q&E preferred.
Personal Attributes:
- Highly organised with the ability to manage multiple tasks and deadlines effectively.
- Strong attention to detail, ensuring accuracy in all client documentation and communications.
- Proactive and self‑motivated, able to anticipate needs and take initiative without constant direction.
- Resilient and adaptable, able to remain calm and composed when handling competing priorities.
- Team‑oriented, contributing positively to collaborative working environments.
- Problem‑solving attitude, able to identify issues quickly and offer practical solutions.
Application of Individual Conduct Rules:
- Standard of conduct is reasonable under all circumstances relating to:
- Must act with integrity
- Must act with due skill, care and diligence
- Must be open and cooperative with the FCA and other regulators
- Must pay due regard to the interests of customers and treat them fairly
- Must observe proper standards of market conduct
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
Customer Service Representative (Manual Solutions) in Letchworth employer: Servaada - a Wipro Company
Servaada, a Wipro company, is an excellent employer that prioritises employee development and teamwork within a dynamic environment. With a competitive salary and generous benefits package, employees are encouraged to enhance their skills in the financial services industry while contributing to a culture of collaboration and excellence. The commitment to diversity, equality, and inclusion further enriches the workplace, making it a rewarding place for those seeking meaningful careers.
Contact Details:
Servaada - a Wipro Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Manual Solutions) in Letchworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Servaada - a Wipro Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Servaada - a Wipro Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (Manual Solutions) in Letchworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Servaada - a Wipro Company:Your cover letter is your chance to shine! Tell us why you want to work at Servaada - a Wipro Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Servaada - a Wipro Company!
How to prepare for a job interview at Servaada - a Wipro Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
