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- Tasks: Conduct loss assessments and resolve customer queries for pension cases.
- Company: Join Servaada, a Wipro company, committed to positive change and inclusion.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and career development.
- Why this job: Make a real difference in customers' lives while developing your analytical skills.
- Qualifications: Strong analytical skills and good communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
About Servaada, a Wipro company: Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: To carry out loss assessment calculations for the PR Guarantee cases and deal with related remedial work, complaints and queries, to ensure fair treatment and satisfactory outcomes for customers. Calculations should be carried out in accordance with the guidance issued for the industry wide review of personal pensions. The review concerns the remediation of mis-sold individual pension plans between April 1988 and June 1994 that resulted in customers opting out of, not joining or transferring benefits from occupational pension schemes.
Skills, Qualifications and Experience:
- Proven analytical and investigative skills.
- Good inter-personal, organisational and time management skills.
- Demonstrates good telephone and communication skills.
- Solid skills in report writing and use of all Microsoft office products.
- Proven ability to adapt to change and have a flexible attitude at work.
Desirable:
- Working knowledge of the Respond complaints system.
- Working knowledge of the PRESS calculations tool.
- A comprehensive understanding of Final Salary (defined benefit) pension schemes.
- An awareness and understanding of the Industry Wide Review of Personal Pensions.
- A detailed understanding of ReAssure’s pension products and the options available to customers at retirement.
- An awareness of Risk and Regulation in relation to the pensions review and current pensions legislation.
- Awareness and understanding of Data Protection Requirements.
- Ideally educated to ‘A’ level standard or recognised equivalent.
- Knowledge of Financial Services products.
- Awareness of FCA complaint handling environment and legislation.
- Knowledge of requirements for salesforce structure and controls.
Equal Opportunities: Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Pension Review Loss Assessor in Edinburgh employer: Servaada - a Wipro Company
Contact Detail:
Servaada - a Wipro Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Review Loss Assessor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Servaada or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to loss assessment and pensions. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've tackled complex problems in the past. This will demonstrate your ability to handle the calculations and investigations required for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pension Review Loss Assessor in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pension Review Loss Assessor role. Highlight your analytical skills and any relevant experience with pension schemes or complaint handling. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since this role involves dealing with complaints and queries, make sure your written application showcases your communication skills. Clear, professional language will go a long way in making a great first impression on us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Servaada - a Wipro Company
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension schemes, especially the Final Salary schemes and the Industry Wide Review of Personal Pensions. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical and investigative skills during the interview. You might be asked to solve a hypothetical loss assessment scenario, so practice breaking down complex information and explaining your thought process clearly.
✨Communication is Key
Since the role involves dealing with complaints and queries, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would handle difficult customer interactions.
✨Familiarise Yourself with Relevant Tools
If you have experience with the Respond complaints system or the PRESS calculations tool, make sure to mention it. If not, do a bit of research to understand how they work. Showing that you're proactive about learning can set you apart from other candidates.