At a Glance
- Tasks: Deliver top-notch customer service and resolve queries effectively.
- Company: Join Servaada, a Wipro company, in the financial services sector.
- Benefits: Competitive salary, generous benefits package, and training opportunities.
- Other info: Be part of a supportive team focused on personal and professional growth.
- Why this job: Make a real difference by helping customers with life and pension policies.
- Qualifications: Previous experience in customer service and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
About Servaada, a Wipro company: Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the
Role: Servaada, a Wipro company is looking for a Customer Services Advisor with previous experience in customer and client services.
We are looking for someone who is ready to dive into the world of life and pension policies, delivering top-notch service that puts our customer first.
You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve things first time and in the right way.
You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience.
You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.
You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome.
You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or escalate any issues.
Key
Responsibilities: Customer Service – Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry.
Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy.
Focus on personal development to achieve industry and career progression.
Your
Benefits: As a Customer Services Advisor you will receive a competitive salary, a generous benefits package and training
Customer Service Advisor employer: Servaada - a Wipro Company
Servaada, a Wipro company, is an exceptional employer that prioritises employee growth and development within the dynamic financial services sector. With a strong focus on teamwork and customer service, employees benefit from a supportive work culture, competitive salaries, and a generous benefits package, all while being part of a company committed to diversity and inclusion. This role offers the opportunity to lead a motivated team, drive meaningful change, and enhance your skills in a fast-paced environment.
Contact Details:
Servaada - a Wipro Company Recruitment Team
