Chief Change Officer in City of London

About Servaada, a Wipro company: Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role: Servaada, a Wipro company is looking for a Chief Change Officer with previous experience in the leadership of life and pension organisations' transformational change, including creation of the required capability and operating model to become a market leading BPO and in parallel manage the delivery of key clients' discretionary project plans. This is a new role which will be at the heart of the growth agenda for the organisation. The Chief Change Officer will be a senior professional responsible for driving, managing, and overseeing change initiatives within the organisation. This role is critical in ensuring that transformation programmes, cultural shifts, and strategic adaptations are implemented effectively, aligning with the company’s vision and objectives.

The Chief Change Officer will manage, coordinate and oversee the full suite of Servaada portfolios across all aspects of migrations, transformation, transition and discretionary & regulatory change. The Chief Change Officer will work closely with the executive team, department heads, and stakeholders to foster a culture of innovation, agility, and continuous improvement.

Location: London (Travel to all Servaada UK locations including Bath, Telford, Hitchin, Norwich etc based on change team locations and engage with offshore teams).

Your Benefits: As a Chief Change Officer, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Responsibilities:

• Develop and execute a comprehensive change management strategy and operating model that supports organisational goals and long-term vision for its clients.
• Responsible for overarching change programmes that move a client’s business from its current business operating model to the proposed target operating model.
• Manage, coordinate and oversee the full suite of Servaada portfolios across all aspects of migrations, transformation, transition and discretionary & regulatory change.
• Orchestration, coordination and programme delivery of multiple workstreams – including technology transformation, redesign, documentation, implementation of business processes and customer-journeys, offshore recruitment and transitioning, benefit-delivery tracking, training, HR redundancy consultations, premises changes, etc.
• Responsible for setting up and managing a programme office that coordinates the management and delivery of all client change projects (including inherited in-flight projects) and for managing new-client set-up projects.
• Lead transformation projects, overseeing their planning, implementation, and evaluation to ensure successful outcomes.
• Create and lead the required change capability and function to support the organisation and clients' transformation plans and agenda.
• Engage with senior leaders and staff to cultivate buy-in and commitment to change initiatives and manage competing priorities between the organisation and its clients.
• Assess the impact of changes, identifying risks and developing mitigation strategies to ensure smooth transitions.
• Champion a culture of innovation, continuous learning, and adaptability throughout the organisation.
• Align change initiatives with business objectives and communicate progress and outcomes to stakeholders.
• Provide expert guidance on change management best practices, tools, and methodologies.
• Monitor and report on the effectiveness of change initiatives, using data-driven insights to drive future improvements.
• Support employee engagement and development during periods of change, ensuring effective communication and support.
• Stay abreast of industry trends and emerging technologies to inform the organisation’s change agenda.
• Lead a team of Portfolio Leads.

Desirable Skills & Qualifications:

• Proven executive experience in change management, organisational development, or transformation leadership within a UK regulated life and pension business.
• Exceptional leadership, communication, and interpersonal skills.
• Strategic thinking and the ability to translate vision into actionable plans.
• Strong analytical skills, with the ability to interpret complex data and make informed decisions.
• Expertise in change management frameworks, methodologies, and tools.
• Experience managing large-scale projects and cross-functional teams.
• Ability to influence and inspire at all levels of the organisation.
• Relevant degree in Business, Management, Psychology, or related field; postgraduate qualifications preferred.

Personal Attributes:

• Resilient and adaptable, with a positive attitude towards change.
• Innovative thinker, open to new ideas and approaches.
• Excellent problem-solving and decision-making abilities.
• Diplomatic and empathetic, able to manage complex stakeholder relationships.
• High level of integrity and professionalism.

Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to:

• Must act with integrity.
• Must act with due skill, care and diligence.
• Must be open and cooperative with the FCA and other regulators.
• Must pay due regard to the interests of customers and treat them fairly.
• Must observe proper standards of market conduct.

Join our team as a Chief Change Officer and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for change, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.

Equal Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.