At a Glance
- Tasks: Lead and manage Recs & Banking and Corporate Actions teams to ensure smooth operations.
- Company: Join Servaada, a dynamic Wipro UK entity focused on financial services.
- Benefits: Enjoy a competitive salary, generous benefits, and ongoing training opportunities.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in clients' financial journeys while developing your career.
- Qualifications: Strong knowledge of CASS regulations and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Bath – Work your way: 2 days minimum in office, 5 days welcome. Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
This role is pivotal to the success of the execution of our clients’ business model, overseeing the detailed operation of the Recs and Banking & Corporate Action teams. Ensuring they are focused on maximising the working relationship between the business and our clients/third parties. The role holder must be able to assimilate the complexity of the business proposition and have a sound understanding of the regulatory framework required to run the teams.
The role holder will be responsible for the management of the teams and, as a role model, demonstrate behaviours aligned to the company core values, in order to maximise team performance and deliver outstanding service in line with agreed key performance indicators.
Responsibilities:- Responsibility for the Recs & Banking and Corporate Action teams
- Team responsibilities include:
- Daily internal and external client money reconciliations & investigation
- Internal and external custody reconciliation & investigation
- Regulatory returns & claims
- Nominee and Investment Manager payment processing
- Cheque processing and banking
- Corporate Action processing
- Distribution processing
- Cash interest processing
- Manage the teams to achieve effective workflows, contributing towards an efficient execution of responsibilities
- Work with the departmental management teams to maintain a collaborative approach in achieving the departmental service level agreements (SLAs) and key performance indicators (KPIs)
- Responsible for Team Leader development through structured one-to-one sessions, appraisals and individual training and development plans
- Remain up to date on all relevant external regulatory requirements and internal processes to ensure that all team procedures remain accurate and approved
- Handle any escalated enquiries and complaints, liaising with the appropriate colleagues to achieve resolution
- Encourage and value ideas and initiatives
- Demonstrate flexibility during periods of high workloads and aid other services when required
- Support the business with user acceptance testing and disaster recovery cycles, as directed
- Achieve and actively maintain own skills and knowledge to adhere to the Training and Competency framework
- Ensure that the risk management process is promoted, supported, managed, and implemented effectively within the team. Liaise with the Risk Team to help identify and manage risk effectively
- Working with the team and other Line Managers to define, manage and continually improve the team and business processes
- Coach and inspire to develop staff so that they can grow in line with aspirations of the business
- Involvement in recruitment activities as directed
- You will, from time to time, be required to undertake other activities that fall within your capabilities as directed
Excellent attention to detail. Strong CASS knowledge, in particular CASS 6 and 7. Excellent interpersonal, organisation and communication skills. Good understanding of investments, investment products and wrap platforms. Ownership and accountability. Excellent drive displayed, with the ability to work unsupervised and under own initiative. Ability to work well under pressure and to tight deadlines. Investment Management Certificate (IMC), Investment Operations Certificate (IOC) or equivalent industry recognised qualification. Understanding of investments and investment products.
Core Competencies:- Operational Excellence: Continually delivering and improving excellence for all clients and customers
- Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner
- Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others
- Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals
- Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance
Join our team as a Recs & Banking & Corporate Actions Manager and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.
Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to Must act with integrity. Must act with due skill, care and diligence. Must be open and cooperative with the FCA and other regulators. Must pay due regard to the interests of customers and treat them fairly. Must observe proper standards of market conduct.
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
Recs & Banking and Corporate Actions Manager in Bath employer: Servaada - a Wipro Company
Servaada, a Wipro company, is an exceptional employer that prioritises employee growth and development within the dynamic financial services sector. With a strong focus on teamwork and customer service, employees benefit from a supportive work culture, competitive salaries, and a generous benefits package, all while being part of a company committed to diversity and inclusion. This role offers the opportunity to lead a motivated team, drive meaningful change, and enhance your skills in a fast-paced environment.
Contact Details:
Servaada - a Wipro Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recs & Banking and Corporate Actions Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Recs & Banking and Corporate Actions Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Recs & Banking and Corporate Actions Manager role. Highlight your knowledge of CASS regulations and any relevant qualifications like the IMC or IOC.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about investment services. Share specific examples of how you've added value in previous roles, especially in client-focused environments.
Showcase Your Team Management Skills:Since this role involves managing teams, be sure to mention your experience in coaching and developing staff. We want to see how you inspire others and drive performance towards achieving KPIs.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Servaada - a Wipro Company
✨Know Your Regulatory Stuff
Make sure you brush up on your knowledge of the regulatory framework, especially CASS 6 and 7. Being able to discuss how these regulations impact the Recs and Banking & Corporate Actions teams will show that you understand the complexities of the role.
✨Demonstrate Team Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in coaching and developing staff, as well as how you've handled escalated enquiries or complaints. This will showcase your ability to inspire and lead effectively.
✨Showcase Your Client Focus
Be ready to discuss how you've added value to clients in previous roles. Think of specific instances where you adhered to Treating Customers Fairly principles and how you built strong relationships with clients and colleagues alike.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle high-pressure situations or tight deadlines. Have a few scenarios in mind where you've demonstrated operational excellence and performance focus, as this aligns perfectly with what the company is looking for.
