At a Glance
- Tasks: Provide top-notch admin support to financial advisers and ensure smooth operations.
- Company: Join Servaada, Wipro's innovative UK entity in the financial services sector.
- Benefits: Gain valuable experience, work in a dynamic team, and enjoy career progression opportunities.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Good academic record, computer literacy, and strong communication skills required.
The predicted salary is between 30000 - 42000 € per year.
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
Client Services Administration plays an integral role in ensuring that Servaada provides award-winning service. It is currently made up of five teams, each of which process high volumes of instructions ensuring all work is completed right first time, every time. The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Key Responsibilities
- Customer Service – Provide award-winning administrative support to Financial Adviser firms migrating and bringing new business.
- Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
- Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
- Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
- Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.
- Rules and Regulations – Utilise awareness of FCA regulations and the risks involved within the financial services industry to adhere to company procedures. Working within the relevant Service Level Agreements (SLAs) to exceed industry-standard expectations.
Skills, Qualifications and Experience
- Good academic record.
- Computer literate (Outlook, Word and Excel).
- Excellent interpersonal and communication skills.
- Ability to work well individually and as part of a team.
- Ability to work well under pressure and to tight deadlines.
- Have Wrap platform knowledge and/or experience.
- Understand Model Portfolios.
- Have a high-level understanding of trading (this role does not involve trading but having a high-level understanding would be beneficial).
Application of Individual Conduct Rules
- Standard of conduct is reasonable under all circumstances relating to:
- Must act with integrity.
- Must act with due skill, care and diligence.
- Must be open and cooperative with the FCA and other regulators.
- Must pay due regard to the interests of customers and treat them fairly.
- Must observe proper standards of market conduct.
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Client Services Administrator in Bath employer: Servaada - a Wipro Company
Servaada, as Wipro's UK entity, offers a vibrant work culture that prioritises teamwork and personal development within the financial services sector. Employees benefit from a supportive environment that encourages skill enhancement and career progression, all while contributing to award-winning client service. Located in the heart of the UK, this role provides a unique opportunity to engage with a diverse team committed to positive change and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work at Servaada or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FCA regulations and the financial services landscape. We want you to show off your understanding and how you can contribute to the team right from day one!
✨Tip Number 3
Practice your communication skills! Since this role involves providing top-notch customer service, being able to articulate your thoughts clearly and confidently will make a great impression during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Administrator in Bath
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your relevant skills and experiences in your application. We want to see how your background aligns with the role of Client Services Administrator, so don’t hold back on showcasing your computer literacy and customer service experience!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our award-winning service.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through! A touch of authenticity can make your application stand out, so feel free to share why you’re passionate about working with us at Servaada.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our dynamic team!
How to prepare for a job interview at Servaada - a Wipro Company
✨Know Your Stuff
Make sure you brush up on your knowledge of the financial services industry, especially FCA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand its importance.
✨Showcase Your Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've successfully collaborated with others in the past. Highlighting your ability to work well under pressure and meet tight deadlines will also impress the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare to discuss your experience in providing excellent customer service. Think of specific instances where you went above and beyond to help a client or resolve an issue, as this aligns perfectly with Servaada's commitment to award-winning service.
✨Be Ready to Adapt
This role involves developing new processes and improving existing ones. Be prepared to talk about times when you've had to adapt quickly to changes or challenges, and how you contributed to making things more efficient.
