At a Glance
- Tasks: Provide top-notch customer service and support to financial advisers.
- Company: Join Servaada, a dynamic part of Wipro UK, committed to excellence.
- Benefits: Enjoy a competitive salary, generous benefits, and comprehensive training.
- Other info: Embrace diversity and inclusion in a vibrant workplace culture.
- Why this job: Make a real impact while gaining valuable experience in a supportive team.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key. As a Customer Service Executive, you will take ownership and process requests received from our Advisers in a timely manner, providing the support they need. This may include making outbound calls and working with other teams to manage any queries through to resolution. And don’t worry, we will provide full training, so you will be up to speed in no time. The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team. As a Customer Services Executive you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Skills, Qualifications and Experience
- Have experience of providing great customer service.
- If you have experience of working in finance or a contact centre before, even better (although not essential).
- Understanding of the Consumer Duty Principles and Vulnerable Customer regulations.
- Be an excellent communicator.
- Have strong organisation and time-management skills.
- Know your way around Microsoft Office applications or be willing to learn including PowerPoint, Excel, Outlook, and internet applications.
- You will represent our brand, a very high level of professionalism is always expected.
- Quick to learn, absorbing new information that is key to the work that you are doing.
- Whether you’re working alone or as part of a team, you’ll always go above and beyond to do what’s right for the customer.
Application of Individual Conduct Rules
- Standard of conduct is reasonable under all circumstances relating to.
- Must act with integrity.
- Must act with due skill, care and diligence.
- Must be open and cooperative with the FCA and other regulators.
- Must pay due regard to the interests of customers and treat them fairly.
- Must observe proper standards of market conduct.
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Customer Services Executive in Salisbury employer: Servaada - a Wipro Company
Join a leading financial services firm in Bath, where we prioritise employee growth and foster a collaborative work culture. As a Remediation Specialist, you'll benefit from comprehensive training, a supportive team environment, and the chance to enhance your skills in a dynamic industry. Our commitment to exceptional service standards ensures that you will be part of a company that values both its clients and its employees.
Contact Details:
Servaada - a Wipro Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Salisbury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Servaada - a Wipro Company.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Servaada - a Wipro Company. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Executive in Salisbury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Servaada - a Wipro Company.
How to prepare for a job interview at Servaada - a Wipro Company
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Servaada - a Wipro Company's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Servaada - a Wipro Company offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
