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- Tasks: Manage premium memberships, enhance member satisfaction, and organise exclusive events.
- Company: Join a leading sports team with a focus on luxury experiences.
- Benefits: Competitive salary, bonus opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities to grow within the sports industry.
- Why this job: Be at the heart of sports, creating unforgettable experiences for premium members.
- Qualifications: Experience in premium sectors, strong communication skills, and a passion for live events.
The predicted salary is between 40000 - 45000 £ per year.
I am working with a leading sports team who are looking to recruit a Premium Membership Manager to join their commercial department.
The role will take a lead on all day to day membership enquiries, servicing and retention of a high-value membership. Looking for someone with previous experience working in the luxury or premium sector across sports or a similar environment.
Responsibilities:- Management of all enquiries and day to day communications for Memberships
- Onboarding and bringing on new members whilst also trying to upsell and grow current membership accounts
- Work with other departments to create new initiatives, events and ideas to drive membership satisfaction
- Work on match-days as a point of contact for all members and directly in hospitality and premium experience areas
- Oversee and manage all day to day administration duties as well as being a clear communication for face to face and telephone conversations
- Management of budgets
- Organise a range of different events across the year and members club meetings
- Ensure all data and communication is kept up to date on CRM systems and company databases
- Experience working with a premium/VIP membership base of product base
- High level of attention to detail and communication skills
- Passion for the live events and sporting industry
- Experience in upselling and growing accounts
- Ability to work event days throughout the calendar year
Feel free to apply with a copy of your most up to date CV to the advert below!
Premium Membership Manager in Surrey employer: SERV Recruitment
Contact Detail:
SERV Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Membership Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and luxury sectors. We all know that sometimes it’s not just what you know, but who you know. Attend events, join relevant groups, and don’t be shy about asking for introductions.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, let your enthusiasm for the live events and sporting industry shine through. We want to see that you’re not just looking for any job, but that you genuinely care about the role and the team.
✨Tip Number 3
Prepare for those match-day scenarios! Since this role involves working on event days, think about how you’d handle various situations. We suggest practising responses to common membership queries or upselling techniques so you can impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Premium Membership Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in the luxury or premium sector, especially if you've worked in sports. Highlight relevant roles and achievements that showcase your ability to manage high-value memberships.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the live events and sporting industry. Share specific examples of how you've successfully upsold memberships or improved member satisfaction in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and well-structured. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SERV Recruitment
✨Know Your Membership Inside Out
Before the interview, make sure you thoroughly understand the premium membership offerings of the sports team. Familiarise yourself with their unique selling points and how they compare to competitors. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Upselling Skills
Prepare specific examples from your past experience where you've successfully upsold memberships or services. Be ready to discuss your strategies and the results you achieved. This will highlight your ability to grow accounts, which is crucial for this position.
✨Engage with Event Planning Experience
Since the role involves organising events, come prepared with ideas for member engagement activities or events that could enhance the premium experience. This shows your proactive approach and understanding of what drives membership satisfaction.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be the point of contact for members, showcasing your communication skills during the interview is essential. Consider role-playing common scenarios you might face in the role to prepare.