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- Tasks: Provide remote technical support for refrigeration systems and optimise performance.
- Company: Join a fast-paced, specialist support team in the refrigeration industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with chances to advance your career.
- Why this job: Make a real impact by improving efficiency in large-scale operations.
- Qualifications: Strong background in commercial refrigeration and fault finding experience required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates. This is not a standard helpdesk role; you will be the technical backbone behind field operations, using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance. Working nights, you'll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts.
What You'll Be Doing:
- Providing remote technical support across refrigeration and cooling systems
- Triaging work orders to ensure the right engineers are deployed first time
- Carrying out remote diagnostics and fault finding on live systems
- Adjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performance
- Analysing system trends, identifying recurring faults, and recommending improvements
- Producing clear, insightful technical and performance reports
- Supporting compliance with F-Gas / refrigerant regulations
- Working closely with field engineers, planners, and internal teams
What We're Looking For:
- Strong background in commercial refrigeration (essential)
- Experience with retail / supermarket refrigeration, cold stores, or chillers
- Knowledge of control systems such as Danfoss, Carel, or RDM
- Proven experience in fault finding, diagnostics, and service/maintenance environments
- Understanding of F-Gas regulations and refrigerant management
- Comfortable working with data, reporting, and Excel-based analysis
- Ability to communicate technical issues clearly to both engineers and stakeholders
Qualifications:
- NVQ Level 3 / City & Guilds in Refrigeration (or equivalent)
- F-Gas Category 1
Why Join?
- Be part of a highly specialised refrigeration support function
- Move off the tools into a technical, desk-based engineering role
- Work with advanced monitoring and control systems
- Play a direct role in improving efficiency across large-scale operations
- Join a collaborative team with real opportunities to grow
Ideal Backgrounds:
- Supermarket / retail refrigeration engineers
- Service & maintenance engineers looking to transition off the tools
- Engineers with experience in remote monitoring or technical support environments
Refrigeration support manager in Worcester employer: SERT
Contact Detail:
SERT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Refrigeration support manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the refrigeration industry, especially those who work in retail or commercial settings. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with control systems like Danfoss and Carel. Share specific examples of how you've solved problems in the past to really impress them.
✨Tip Number 3
Prepare for the technical questions! Brush up on your fault-finding and diagnostics knowledge. Be ready to discuss how you would approach common issues in refrigeration systems, as this will show you're the right fit for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about refrigeration support. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Refrigeration support manager in Worcester
Some tips for your application 🫡
Show Off Your Refrigeration Skills: Make sure to highlight your experience in commercial refrigeration. We want to see how your background aligns with the role, so don’t hold back on those technical skills and any relevant qualifications you have!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SERT
✨Know Your Refrigeration Stuff
Make sure you brush up on your refrigeration knowledge, especially around commercial systems and control technologies like Danfoss and Carel. Be ready to discuss specific examples from your experience where you've successfully diagnosed issues or optimised system performance.
✨Show Off Your Problem-Solving Skills
Prepare to share stories that highlight your fault-finding abilities and how you've triaged work orders in the past. Think about times when you’ve had to analyse trends or recommend improvements based on data – this will show you can think critically under pressure.
✨Communicate Clearly
Since you'll be working with both engineers and stakeholders, practice explaining technical concepts in simple terms. You might get asked how you would communicate a complex issue, so have a few examples ready that demonstrate your ability to bridge the gap between technical and non-technical audiences.
✨F-Gas Regulations Are Key
Make sure you're familiar with F-Gas regulations and refrigerant management. Be prepared to discuss how you ensure compliance in your previous roles, as this is crucial for the position. Showing that you understand the importance of these regulations will set you apart from other candidates.