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- Tasks: Lead a team to ensure high-quality SMART meter installations and service delivery.
- Company: Join a fast-paced, growing division focused on SMART metering solutions.
- Benefits: Enjoy 22 days annual leave, a pension scheme, and health support programmes.
- Why this job: Shape operations in a dynamic environment while making a real impact.
- Qualifications: Experience in operational management within SMART metering or similar fields required.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 46000 - 60000 £ per year.
Location: Hybrid (Field & Office Based)
Salary: £57,500 + Performance Bonus
Vehicle: Company Vehicle or Car Allowance
Benefits:
- 22 Days Annual Leave + Bank Holidays
- Pension Scheme (3% Employer / 5% Employee)
- Health Assured Programme
- Paid Sick Days
Role Overview: An exciting opportunity has arisen for an experienced Operations Manager to join a fast-paced and growing SMART Metering division. This is a dynamic, hands-on role requiring a strong leader to drive team performance, ensure operational excellence, and support the ongoing development of newly established systems and processes. Reporting to the Head of Contracts, the successful candidate will oversee engineers and field managers, ensuring high-quality installations and service delivery. This is a key leadership role with scope to shape operations in a growing department.
Key Responsibilities:
- Lead and embed high standards of installation quality and a “Get it Right First Time” culture.
- Conduct and review safety assessments in line with regulations; provide actionable feedback to field staff.
- Coach teams on safety, compliance, and performance to meet industry standards and legal requirements.
- Liaise directly with internal and external stakeholders to manage and progress appointments against KPIs.
- Maintain open communication across field engineers, managers, and customer service teams.
- Support the creation and refinement of operational processes and compliance procedures.
- Ensure ongoing compliance with workforce standards and certifications.
- Monitor team performance against strategic targets, policies, and procedures.
- Provide regular reports and management information (MI) to senior stakeholders.
- Deliver technical coaching and informal training to drive improvement and engagement.
- Manage and resolve escalated complaints and technical queries, focusing on root cause analysis.
Ideal Candidate Profile:
- Proven experience in an operational management role within SMART metering or a similar technical field.
- Strong leadership, communication, and coaching skills.
- Experience developing and embedding new processes in a fast-moving environment.
- Committed to high safety, quality, and customer service standards.
- Excellent stakeholder management and problem-solving skills.
This role offers the right candidate the opportunity to make a significant impact, shape a growing department, and be part of a forward-thinking and supportive team.
Smart Metering Manager employer: SERT
Contact Detail:
SERT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Metering Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in smart metering. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to our operations during interviews.
✨Tip Number 2
Network with professionals in the smart metering field. Attend industry events or join relevant online forums to connect with others. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership and problem-solving skills. Be ready to discuss how you've successfully managed teams and improved processes in previous roles.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding what we stand for will help you align your answers during the interview, showing that you're a great fit for our team and the role of Smart Metering Manager.
We think you need these skills to ace Smart Metering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management, particularly within SMART metering or similar technical fields. Use specific examples to demonstrate your leadership and coaching skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your commitment to safety, quality, and customer service standards, and explain how your experience aligns with the company's goals.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to drive team performance and improve operational processes. This could be in the form of KPIs you have met or exceeded in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience in managing teams, handling escalated complaints, and developing new processes. Prepare concise examples that illustrate your problem-solving skills and stakeholder management abilities.
How to prepare for a job interview at SERT
✨Showcase Your Leadership Skills
As a Smart Metering Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and communication skills.
✨Understand the Technical Aspects
Familiarise yourself with SMART metering technologies and processes. Be ready to discuss how you can ensure high-quality installations and compliance with safety regulations, as this will be crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated complaints. Think of specific situations where you've resolved issues effectively and be prepared to explain your thought process.
✨Demonstrate Stakeholder Management Experience
Highlight your experience in liaising with internal and external stakeholders. Be prepared to discuss how you've managed relationships and progressed appointments against KPIs in previous roles.
