Renewable Heating Manager

Purpose of the Role: As an integral part of the Operations team, you will lead and coordinate Air Source Heat Pump (ASHP) installations and related multi-measure projects. You’ll be the central point of contact for our ASHP division, managing key contracts, ensuring operational efficiency, and delivering high-quality customer outcomes. This is an office-based role, focused on ensuring national project delivery meets business standards across performance, cost, and safety. Key Responsibilities:Project Coordination & Operations: * Manage end-to-end stages of ASHP and multi-measure installations. * Coordinate activities with installers, subcontractors, and internal departments. * Oversee project scheduling, material delivery, and workforce alignment. * Drive process improvements and cost efficiencies across projects. * Support recruitment and development of a skilled and professional install team. Customer Service & Relationship Management: * Act as primary contact for project updates and issue resolution. * Reduce and manage customer complaints effectively and professionally. * Maintain excellent communication with clients, suppliers, and internal teams. * Educate customers on ASHP systems and available solutions. Reporting & Compliance: * Produce regular project reports and KPI dashboards for senior management. * Monitor and report on ECO4 programme performance. * Ensure compliance with HSE regulations, company policies, and training standards. * Promote a culture of continuous improvement and safety within all operations. Required Skills & Experience: * Proven experience in project management, ideally within energy, construction, or renewable sectors. * Knowledge of ASHP systems or wider retrofit energy efficiency measures. * Strong organisational, communication, and analytical skills. * Ability to manage multiple projects nationally, with an eye for detail and operational efficiency. * Comfortable working cross-functionally across purchasing, customer service, and senior management. Desirable: * Understanding of ECO4 funding schemes or similar. * HSE qualification or safety management experience. * Familiarity with CRM/project management software tools. Benefits: * Competitive salary up to £50,000 * 25 days holiday + bank holidays * Pension scheme * Career development opportunities within a growing national business * Supportive team culture and structured training