Compliance Manager in Crook

About the Role: We are seeking an experienced Retrofit Compliance Manager to lead and oversee the compliance, quality assurance, and performance of retrofit projects across our social housing portfolio in the North East of England. This is a key leadership role ensuring all retrofit works—particularly those delivered under PAS 2030 and PAS 2035—meet regulatory standards, funding requirements, and deliver long-term energy efficiency benefits for residents.

Key Responsibilities:

• Compliance & Standards: Oversee all retrofit activities to ensure full compliance with PAS 2030, PAS 2035, TrustMark, and other relevant standards. Conduct audits, inspections, and reviews of retrofit design, installation, and handover documentation. Maintain detailed records and certification to demonstrate compliance with funding and regulatory bodies (e.g., SHDF, ECO, or HUG).
• Quality Assurance & Performance: Develop and implement robust quality assurance procedures across the retrofit delivery process. Monitor contractor performance and identify areas for improvement or non-compliance. Ensure all retrofit measures deliver verified improvements in energy efficiency and resident satisfaction.
• Technical Oversight: Provide expert advice on energy efficiency measures, building fabric improvements, ventilation, and low-carbon technologies. Liaise with Retrofit Assessors, Coordinators, Designers, and Installers to ensure alignment with compliance frameworks. Support the development of retrofit specifications, risk assessments, and design reviews.
• Stakeholder Engagement: Act as the key point of contact for internal teams, contractors, consultants, and funding partners. Support communication with residents to ensure understanding and satisfaction with retrofit works. Report progress, risks, and performance to senior management and external stakeholders.
• Continuous Improvement: Keep up to date with evolving legislation, standards, and best practice in retrofit and sustainability. Identify opportunities for innovation and improvement within the compliance and delivery process.

Essential Skills & Experience:

• Proven experience managing retrofit or energy efficiency programmes within the social housing or public sector.
• Strong working knowledge of PAS 2035 and TrustMark frameworks.
• Demonstrable experience in compliance management, quality assurance, and risk mitigation.
• Technical understanding of domestic energy efficiency measures, including insulation, ventilation, and heating systems.
• Excellent stakeholder management, communication, and reporting skills.
• Ability to work collaboratively across multidisciplinary teams.

Qualifications:

• Retrofit Coordinator / Retrofit Assessor / Energy Efficiency or Sustainability-related qualification desirable.
• Relevant degree or equivalent in Construction Management, Building Surveying, or Energy Engineering.
• Full UK driving licence and willingness to travel into the office.

Benefits:

• Competitive salary and car allowance.
• Professional development and training opportunities.
• Generous pension scheme and holiday entitlement.
• Opportunity to make a tangible impact on housing quality and sustainability in the region.

At SERT, we are committed to fostering an inclusive workplace where equal opportunities thrive. We recognise that diversity, equity and inclusion are vital to our success, driving innovation and excellence. Our goal is to attract, nurture and retain the very best talent from all walks of life. We warmly welcome applications from individuals of every background, regardless of gender identity, sexual orientation, disability, ethnicity, religion or belief, age, family or parental status, or any other characteristic that makes you unique.