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- Tasks: Coordinate installation schedules and support field teams for smooth operations.
- Company: Join a dynamic team in the expanding renewable energy sector.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a positive culture that values efficiency and customer satisfaction.
- Qualifications: GCSEs in Maths and English, plus admin experience in fast-paced environments.
- Other info: Ideal for those interested in renewable energy and project management.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and detail-focused Operations Support Administrator for a busy and expanding operations team. This position plays a crucial role in supporting field activity coordination, project delivery, and the overall operational flow of installations, while also contributing to a positive customer experience.
Main Duties & Responsibilities:
- Coordinate schedules for installation and follow-up works.
- Manage and adjust technician diaries to maximise daily efficiency.
- Act as a point of contact for mobile teams, offering live operational support.
- Organise logistics with external providers, such as scaffolding and equipment transport.
- Handle inbound queries from both customers and field staff via phone and email.
- Keep internal databases updated and ensure all regulatory and compliance documents are properly maintained.
- Administer payment processes linked to installation activity, including tracking and follow-up of outstanding amounts.
- Assist with departmental planning, reporting, and day-to-day operational activities.
Candidate Profile – Essential:
- Previous administrative or operations support experience in a fast-moving setting.
- Strong time management and communication skills.
- Solid working knowledge of Microsoft Office tools, particularly Excel and Word.
- Ability to juggle multiple tasks under tight deadlines.
- Calm, professional approach when handling escalations or difficult interactions.
- Minimum of GCSE-level (or equivalent) qualifications in Maths and English.
Desirable:
- Familiarity with sectors such as renewable energy, electrical services, or construction.
- Previous exposure to a customer service or call-handling environment.
- Basic understanding of home electrical systems.
- Experience in managing small-scale projects or taking ownership of key tasks from start to finish.
Retrofit Administrator employer: Sert Group Limited
Contact Detail:
Sert Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retrofit Administrator
✨Tip Number 1
Familiarise yourself with the renewable energy and construction sectors. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially if you can demonstrate your ability to manage data effectively. Consider creating a small project or report that showcases your proficiency.
✨Tip Number 3
Practice your communication skills by engaging in mock scenarios where you handle customer queries or escalations. This will prepare you for the real-life situations you'll face in the role.
✨Tip Number 4
Network with professionals in the operations support field. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
We think you need these skills to ace Retrofit Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative or operations support experience. Emphasise your time management and communication skills, as well as your proficiency in Microsoft Office tools, particularly Excel and Word.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Retrofit Administrator role. Mention specific experiences that demonstrate your ability to coordinate schedules, manage diaries, and handle customer queries effectively.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed multiple tasks under tight deadlines. If you have experience in sectors like renewable energy or construction, be sure to include that as it aligns with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Retrofit Administrator position.
How to prepare for a job interview at Sert Group Limited
✨Showcase Your Organisational Skills
As a Retrofit Administrator, you'll need to demonstrate your ability to coordinate schedules and manage multiple tasks. Be prepared to discuss specific examples from your previous experience where you successfully organised logistics or managed diaries to maximise efficiency.
✨Highlight Your Communication Abilities
Strong communication skills are essential for this role. During the interview, emphasise your experience in handling inbound queries and providing support to teams. Share instances where your clear communication made a positive impact on customer experience or team operations.
✨Familiarise Yourself with Relevant Tools
Since the job requires solid knowledge of Microsoft Office, particularly Excel and Word, make sure to brush up on these tools before the interview. You might be asked about your proficiency, so be ready to discuss how you've used them in past roles to streamline processes or manage data.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you had to handle escalations or difficult interactions, and prepare to explain how you approached these challenges while maintaining professionalism.
